Careers at MassHousing

Vice President of Equitable Business Development

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $27 billion for affordable housing in that time. Currently, MassHousing is seeking a seasoned leader for the position of Vice President of Equitable Business Development to continue the Agency’s storied history of affordable housing funding.

The Vice President of Equitable Business Development works across the agency to increase the impact and reach of MassHousing’s work, particularly with people of color.  Reporting directly to the Executive Director, this is the executive team’s prime member that pilots initiatives to achieve the agency’s strategic business goals and enhance the agency’s brand, with a focus on markets that serve people of color. This entrepreneurial, culturally competent team player combines the expertise of the Diversity and Inclusion, Government Affairs, and Innovation Policy teams to strengthen and cultivate productive internal and external relationships. The Vice President of Equitable Business Development will expand relationships with industry leaders, policy makers and other influencers and stakeholders to drive impact and grow revenue equitably.

More specifically, the Vice President of Equitable Business Development is responsible for helping drive the following:

• Develop and implement strategies to increase the number of businesses of color that participate in the Agency’s general operations as well as in its lending activities.
• Identify and vet potential partnerships, projects, and opportunities.
• Spearhead the collection of quantitative and qualitative data to communicate the agency’s approach to lending and assist in developing and evaluating programs.
• With the VP of Homeownership Programs, design and implement communication, marketing, and outreach strategies to increase the number of homebuyers of color utilizing MassHousing loan products.
• With the VP of Multifamily Programs, design and implement strategies to increase the number of borrowers and property management firms that are owned by people of color.
• With the VP of Talent and Culture, design and implement strategies and outreach to increase the number of qualified applicants for all positions that are people of color.
• Provides the ongoing vision, direction, and implementation of MassHousing’s Racial Justice Housing Agenda.
• Managing and supervising the Diversity & Inclusion, Government Affairs, and Innovation Policy teams. This includes such activities as training, team building, professional development, and discipline to build and maintain a high performing Equitable Business Development team.
• Serve as one of the Agency’s key spokespersons communicating Agency policies, programs, and materials related to affordable housing lending and development in Massachusetts and nationally.
• Performing other tasks and duties as assigned by the Executive Director.

Knowledge, Skills and Abilities Required

• Excellent interpersonal communication skills including the ability to translate concepts cross culturally.
• Proven ability building consensus among diverse interest groups. 
• Exceptional follow through skills. 
• A strong knowledge of Massachusetts state government.
• Working knowledge and understanding of the Massachusetts affordable housing industry’s business community, particularly MBE’s. 
• Expertise in program planning, operations, and evaluations.
• Demonstrated previous experience in managing, motivating, and evaluating staff working on a variety of topics under tight deadlines.

Minimum Education and Training

• Bachelor’s degree in one of the social sciences, urban planning, public policy, public administration, or real estate finance. 
• At least fifteen years of increasing responsibility in enterprise management, government relations and diverse business development. Excellent interpersonal communication skills including the ability to translate concepts cross culturally.  

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service.

This position has been designated as “Flex” under MassHousing’s AWS-hybrid work model, meaning 50% or more of the duties can be performed remotely; employee is in the office 2 to 3 days a week.

MassHousing offers competitive compensation as well as an attractive benefits package.  Serious candidates should send a letter of interest and a resume to https://prd01-hcm01.prd.mykronos.com/ta/6003873.careers?CareersSearch.

MassHousing is an Equal Opportunity Employer.

Asset Manager (2 positions)

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $27 billion for affordable housing in that time. Currently, MassHousing is seeking an experienced professional for the position of Asset Manager to continue the Agency’s storied history of affordable housing funding.

The Asset Manager oversees an average portfolio of 35 properties comprised up to 4 of MassHousing’s business platforms. The Asset Manager analyzes documents to understand the complexity of the financing, affordability restrictions, and compliance requirements of each property.

More specifically, the Asset Manager is responsible for the following:

• Serves as the primary contact for owners, management agents, federal, state, and local partners, and residents.
• Monitors compliance with program and loan requirements and creates risk assessments/action plans for at-risk properties.
• Performs property inspections to ensure viability, prudent operational performance, fiscal management, and documents his/her recommendations into the final review report.
• Analyzes rent rolls, vacancy and turnover information, affordability profiles, financial operating reports, resident files, compliance with waiting list requirements, fair housing practices, compliance with utilization of the use of restricted units and units set aside for supportive housing, management costs and salaries charged to the property, annual resident services provided, vendor contracting practices, and utilization of minority and women owned businesses to ensure all property goals are being met.
• Analyzes Capital Needs Reports and replacement reserve contributions by completing a capital needs sufficiency analysis and adjusting work planned. Makes recommendations to owner on contribution amounts, as applicable. Reviews replacement reserve requests and makes recommendations to his/her supervisor.
• Updates the financial, physical, and compliance risk ratings as needed.
• Analyzes annual budgets and capital improvement plans provided by the owner/agent prior to the beginning of each year to better understand that year’s plan for the property.
• Analyzes annual audited financial statements submitted and recommends distribution requests for approval to his/her supervisor.
• Monitors all loans for affordability preservation and potential Business Development refinancing opportunities, paying particular attention to pre-payable, balloon, and maturing loans.
• Supports rental business lines with budget analysis, reviewing new management companies, completing Tenant Selection Plans, and negotiating Management Agreements during loan underwriting.

Knowledge, Skills and Abilities Required

• Ability to negotiate non-compliance issues and deliver the message in an effective way that preserves partnerships.
• Exceptional critical thinking and problem-solving skills.
• Strong work ethic and ability to work independently, and as a member of a team.
• Strong interpersonal and communication skills.
• Effective time management and project management skills.
• Proficiency with Microsoft Office Suite.
• Ability to travel to properties throughout Massachusetts.

Minimum Education and Training

• Bachelor’s Degree required; preference for candidates with degrees in Finance, Real Estate Management, Business Administration, or related fields.
• 2-3 years of experience in Asset Management or multifamily housing preferred, but not required.
• Valid driver’s license.

Salary Range: $78,915 - $102,590

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity and inclusion for all.

This position has been designated as “Mobile” under MassHousing’s AWS-hybrid work model, meaning > 90% or more of duties can be performed remotely; employees in this category work from the office periodically, 1 day or less per week with a minimum of once per month. This category may also include employees who need to be in the office with greater frequency due to seasonal work, training, and operational need/project needs.

MassHousing offers competitive compensation as well as an attractive benefits package. Learn more and apply for this position.

MassHousing is an Equal Opportunity Employer.

Attorney

MassHousing seeks two experienced Attorneys to join its in-house legal department, which provides legal services with respect to all aspects of the agency’s single-family and multi-family mortgage lending business. The Legal Department provides transactional legal services, advises on administrative law and regulatory matters, provides corporate legal and governance services, prepares and negotiates contracts, and provides advice and legal services relating to the preparation and interpretation of the agency’s policies and procedures. The selected candidate will report to a Senior Attorney and will work closely with other attorneys and paralegals in the department, primarily on a variety of multifamily transactions.

Qualifications

J.D. from accredited law school, admitted, or eligible for admission, to the Massachusetts bar, and superior academic credentials. 4-7 years’ experience with sophisticated real estate or commercial transactions, municipal finance and/or single-family mortgage regulation/foreclosure is required, as are excellent analytical, communication and negotiation skills. Candidates must also complete an assessment at https://assessment.predictiveindex.com/bo/16B/Attorney6-2021.

Salary: $101,287 - $134,673

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity and inclusion for all. MassHousing recently affirmed its longstanding commitment to diversity and inclusion in its 5-year Strategic Goals.

This position has been designated as "Flex" under MassHousing's AWS-hybrid work model, meaning 50% or more of the duties can be performed remotely; employee is in the office 2 to 3 days a week. MassHousing offers competitive compensation as well as an attractive benefits package. Learn more and apply for this position.

MassHousing is an Equal Opportunity Employer. 

Customer Service Analyst

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $27 billion for affordable housing in that time. Currently, MassHousing is seeking an experienced professional for the position of Customer Service Analyst to continue the Agency’s storied history of affordable housing funding.

The Customer Service Analyst is responsible for responding to all verbal and written inquiries related to the residential mortgage loans in the MassHousing's in-house serviced portfolio, in an accurate, timely and professional manner. To achieve this objective, the Analyst must have a thorough understanding of the policies and procedures relevant to all areas of the Home Ownership Servicing and Operations Division (HOSO), regulatory requirements, such as Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Consumer Financial Protection Bureau (CFPB), Homeowners Protection Act (HPA), applicable to the Servicing of residential mortgage loans, as well as our Investors' requirements. More specifically, the Customer Service Analyst is responsible for the following:

• Providing payoff quotes to borrowers and authorized third party borrower representatives and ensuring that borrowers' contact information is accurately updated in the mortgage servicing system upon receipt of borrowers' signed request along with required documentation.
• Assisting Loan Administration Specialists with other tasks as needed and working closely on any requests that require in-depth review and/or the involvement of other HOSO areas.
• Apprising the Loan Administration Manager of any identified issues affecting the servicing of the loans so that appropriate steps can be taken to resolve them.
• Providing best in class servicing to customer inbound and outbound calls through the use of Noble telephonic system.
• Updating Loan Servicing accounts based on customer inquiries, while maintaining an Average After Call Work (ACW) time frame.

Qualifications

Bachelor’s degree in business, finance preferred or equivalent experience. One to five years of experience with residential mortgage servicing, with an emphasis in customer service and escrow analysis. Strong technical and analytical skills. Excellent communication (both written and verbal) and interpersonal skills, and the ability to handle complex customer requests. Strong organizational skills and the ability to prioritize and work independently. In-depth understanding of RESPA requirements and working knowledge of MS Word, Excel.

Salary Range: $56,037 - $70,046

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity and inclusion for all.

MassHousing offers competitive compensation as well as an attractive benefits package. Learn more and apply for this position.

MassHousing is an Equal Opportunity Employer.

Design and Construction Risk Engineer

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $27 billion for affordable housing in that time. Currently, MassHousing is seeking an experienced professional for the position of Design and Construction Risk Engineer to continue the Agency’s storied history of affordable housing funding.

The Design and Construction Risk Engineer is responsible for evaluating and commenting on construction-related proposals during the preconstruction phase, as well as providing high-level oversight of multifamily projects during construction. The Design and Construction Risk Engineer is a subject matter expert in the field of Construction Management tasked with performing complex project management during loan origination and underwriting, as well as during the construction phase.

The Design and Construction Risk Engineer provides input into management objectives by making decisions and rendering informed opinions on construction-related proposals. The Design and Construction Risk Engineer is responsible for performing detailed review of architectural plans and specifications, commenting on the suitability, performance, and quality of design, evaluating cost and performing independent cost estimating, and reviewing the overall project focusing on all factors that affect cost, including materials, labor, location, duration of the project and any special conditions or requirements.

The Design and Construction Risk Engineer provides technical expertise on construction contracts and any contract exhibits, reviews environmental recommendations and requirements, and is responsible for closure on the resolution of any environmental matters in accordance with contractual and regulatory requirements. The Design and Construction Risk Engineer reviews the capacity of the members of the development team, reviews and provides comments on the qualifications and assumptions of proposed construction contracts and other associated documents for conformance to industry standards, and coordinates with the underwriting team throughout the underwriting process and closing.

During the construction phase, the Design and Construction Risk Engineer provides high-level oversight to ensure enforcement of construction contracts and construction loan agreements by reviewing and approving requisitions for payment consistent with estimated costs and authorizing the closeout and final release at contract completion. The Design and Construction Risk Engineer is responsible for determining the acceptability of all construction-related activities, including acceptability for resolution of environmental matters (including remediation activities) in accordance with contractual and regulatory requirements, identifies issues/concerns throughout project construction and facilitates timely resolution.

More specifically, the Design and Construction Risk Engineer is responsible for the following:

• Evaluating and commenting on construction-related proposals and providing technical guidance during the loan origination and loan underwriting phases.
• Reviews architectural plans and specifications (commenting on the suitability and quality of design), construction contracts (including technical review of qualifications and assumptions contained therein), capacity of development team and other diligence materials related to construction.
• Evaluates cost proposals for alignment with comparable projects and accounting for special conditions that may contribute to extraordinary costs.
• Analyzes third-party engineering reports, including environmental site assessments, and coordinates administrative reviews in compliance with various statutory and regulatory requirements, including the National Environmental Policy Act (NEPA) and Massachusetts Department of Environmental Protection (Mass DEP).
• Oversees the administration and management of construction projects; reviewing project scope, design/construction and environmental documentation, and requisition activities.
• Periodically make inspection of projects that are in construction; participate in virtual and on-site meetings and walk-throughs as appropriate to the stage of construction.
• Perform other duties of a similar level and nature as assigned.

Knowledge, Skills and Abilities Required

• Knowledge of structural and mechanical systems and building components.
• Familiarity with multi-family housing preferred.
• Experience with resolving reviewing and resolving environmental matters preferred.
• The ability to communicate clearly and professionally with all levels of MHFA staff and a wide range of professionals outside of the agency is necessary.

Minimum Education and Training

• Bachelor’s degree in engineering, architecture, construction management or related field; and
• Five (5) years of professional experience dealing with construction project management, building analytics and/or design and engineering review; or
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Salary Range: $97,353 - $126,559

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service.

MassHousing offers competitive compensation as well as an attractive benefits package. Learn more and apply for this position.

MassHousing is an Equal Opportunity Employer.

Relationship Manager and Originator (Multifamily)

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $27 billion for affordable housing in that time. Currently, MassHousing is seeking an experienced professional for the position of Relationship Manager and Originator (Multifamily) to continue the Agency’s storied history of affordable housing funding.

The Relationship Manager and Originator (Multifamily is primarily responsible for originating multifamily debt financing opportunities for the Agency. S/he will conduct outreach that complements and expands current business development efforts and utilizes prior relationships and contacts developed during previous job experiences. In addition, s/he will maintain and nurture relationships with a portfolio of existing borrowers.

Working with others in Rental Business Development, Rental Underwriting and Asset Management, the Relationship Manager and Originator (Multi-Family) will structure transactions that meet the needs of the borrower and reflect MassHousing underwriting standards. S/he will remain current about changes in the housing, community development and multi-family lending industries and will participate in external events to promote MassHousing’s role in affordable housing throughout the Commonwealth.

More specifically, the Relationship Manager and Originator (Multi-Family) is responsible for the following:

• Market MassHousing’s multifamily loan products to both existing and potential borrowers.
• Develop and maintain relationships with those existing and potential borrowers and serve as the primary point of contact as they develop their transaction pipelines.
• With the assistance of Origination Analysts, source, pre-screen, analyze and structure potential loans. Develop and present Term Sheets on debt offerings to borrowers. Serve as the primary contact with borrowers throughout the loan origination process.
• Work collaboratively with the Rental Underwriting, Legal and Rental Management divisions during the underwriting and closing process. Present transactions to the MassHousing Board and Subcommittees of the Board for approval.
• Monitor borrowers’ MassHousing loan portfolios and pro-actively initiate discussions regarding refinancing opportunities.
• Perform special assignments and other duties as requested.

Knowledge, Skills and Abilities Required

• Knowledge of real estate finance fundamentals and financial analysis principles.
• Strong work ethic and the ability to work independently with minimal supervision, and as a member of a team.
• Strong interpersonal, written and oral communication skills.
• Excellent organizational and analytical skills with a high-level of attention to detail.
• Ability to multi-task while managing a high-volume workload accurately and effectively.

Minimum Education and Training

• Bachelor's Degree required, preference for candidates with advanced degrees in Finance, Real Estate Management, Business Administration, or related field.
• Five to seven years of substantive experience in real estate finance and/or real estate.
• Knowledge of tax credit equity, government and private lending platforms, including credit enhancement and rental subsidy programs preferred.
• Demonstrated history of academic success and professional development.

Salary: $97,363 to $126,559

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity and inclusion for all.

MassHousing offers competitive compensation as well as an attractive benefits package. Learn more and apply for this position.

MassHousing is an Equal Opportunity Employer. 

Rental Underwriter

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $27 billion for affordable housing in that time.  Currently, MassHousing is seeking an experienced professional for the position of Rental Underwriter to continue the Agency’s storied history of affordable housing funding.

The Rental Underwriter is primarily responsible for the prescreen review, underwriting, commitment and closing of multifamily loan transactions involving taxable or tax-exempt bond financing.  S/He reports directly to the Senior Rental Underwriter.  The Rental Underwriter works closely with Originators, Portfolio Managers and Legal to provide credit and structuring recommendations to meet Agency requirements relative to best practices, standards and Policy and Procedures.

More specifically, the Rental Underwriter is responsible for the following:

Specific Duties and Responsibilities

• Prescreen, underwrite and close multifamily loan transactions.
• Provide strategic recommendations and solutions to Senior Rental Underwriters and Manager of Rental Underwriting.
• Collaborate with internal staff including, but not limited to, legal, finance, origination, design & construction, rental management and loan servicing.
• Deliver excellent customer service to staff and business partners under tight deadlines.
• Perform other duties and responsibilities as assigned.

Knowledge, Skills and Abilities Required

• Exceptional critical thinking, negotiation, problem-solving and effective time management skills.
• Highly developed analytical skills.   
• Ability to multi-task, work both collaboratively and independently under minimal supervision.
• Excellent organizational, written and oral communication skills. 
• Responsive with ability to anticipate problems and opportunities.
• Broad knowledge of tax credit equity, government and private debt lending programs, including credit enhancement and rental subsidy programs.

Minimum Education and Training

• Master's or professional degree or equivalent work experience required.
• HUD-approved MAP underwriter preferred. 
• Three to five years of substantial experience in the debt financing, equity investment or asset management of affordable rental housing properties.
• Excellent written and oral communication skills required.

Salary Range: $88,753 to  $115,378          

MassHousing offers competitive compensation as well as an attractive benefits package. Learn more and apply for this position.

MassHousing is an Equal Opportunity Employer.

Senior Retention Specialist

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $27 billion for affordable housing in that time. Currently, MassHousing is seeking an experienced professional for the position of Senior Retention Specialist to continue the Agency's storied history of affordable housing funding.

The Senior Home Ownership Retention Specialist assists borrowers who are in default or facing default as the result of a hardship and identifies home retention solutions or exit strategies in compliance with investor servicing guidelines and Massachusetts state and federal regulations. The position requires analyzing and negotiating repayment plans, loan modifications, pre-foreclosure “short” sales, deeds-in-lieu of foreclosure and other matters related to home ownership retention and loss mitigation activities. Specific duties and responsibilities include:

• Responsible for working with borrowers and/or authorized 3rd Party borrower representatives in obtaining, analyzing and negotiating repayment plans, loan modifications, pre-foreclosure "short" sales, deeds-in-lieu of foreclosure and other matters related to homeownership retention and loss mitigation activities.
• Effectively and efficiently manage a “pipeline” of homeownership retention cases in various stages of completion in order to ensure timely processing of each case.
• Make appropriate and well-supported recommendations for approval or denial of borrower relief applications to management for each case within his/her pipeline.
• Managing the loan modification solicitation process.
• Provide related training and support to MassHousing staff.
• Assist in the creation of monthly reports.
• Support the reporting requirement of the Default and Customer Service areas.

Qualifications

• Bachelor’s degree in Business, Finance, Accounting, or equivalent professional experience.
• Minimum of 4-7 years of increasingly responsible experience in the mortgage business, including collections, loan workout, residential underwriting, mortgage origination and/or mortgage insurance business.
• Working knowledge of servicing government loans, including FHA with an emphasis in loss mitigation experience.
• Exceptional critical thinking, negotiation and problem-solving skills.
• Excellent Excel and MS Office skills.
• Excellent writing skills and the ability to communicate technical information clearly and concisely.
• Strong organizational skills and the ability to plan and manage multiple tasks concurrently.
• Ability to respond to needs of customers and key internal and external stakeholders.
• Demonstrate sound judgment and ability to identify and assess risk.

Salary Range: $70,122 - $91,159

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity and inclusion for all.

MassHousing offers competitive compensation as well as an attractive benefits package. Learn more and apply for this position.

MassHousing is an Equal Opportunity Employer.

Technical Assistant

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $27 billion for affordable housing in that time. Currently, MassHousing is seeking an experienced professional for the position of Technical Assistant to continue the Agency’s storied history of affordable housing funding.

The Technical Assistant is responsible for performing daily administrative functions that meet the standards of the Quality Assurance group. The technical assistant will support others and perform the duties and tasks of others as a backup to team. The assistant will be reliable and consistently collaborate with team members and other departments.

More specifically, the Technical Assistant is responsible for the following:

• Monitor, distribute, log, and maintain tracking sheets for incoming packages received electronically and via regular mail. This will include, but not limited to, special claims, contract renewals, rent adjustments, utility allowances, rent comparability studies, mark up to market submissions, rent schedules, MOR Responses, AMR Responses, Change of Business Relationship submissions, Affirmative Fair Housing Marketing Plans (AFHMP), and Limited English Proficiency (LEP) certifications.
• Scan paper documents that are received by the department.
• Import documents into OnBase (document retrieval system) and ensure they can be retrieved from the assigned document type and group.
• Review Data Change forms for completeness.
• Review Relationship Changes for completeness.
• Gather data for annual audits.
• Maintains file structure organized in shared directory by program type.
• Update the MGL 334 DHCD database as a backup to the Technical Analyst.
• Other duties may be assigned as needed.

Knowledge, Skills and Abilities Required

• Exceptional critical thinking and problem-solving skills.
• Strong work ethic and the ability to work independently with minimal supervision, and as a member of a team.
• Strong interpersonal and communication skills.
• Effective time management and project management skills.
• Proficiency with Microsoft Office Suite (MS-Office 2019 / MS-Office 365) and Microsoft Windows 10, Gantt Charts, Microsoft OneDrive, and Adobe Pro DC.

Minimum Education and Training

• Bachelor's Degree preferred; preference for candidates with degrees and/or certifications in Business Administration, or related field.
• 3-5 years of experience in business administration.

Salary Range: $56,037 - $70,046

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity and inclusion for all.

This position has been designated as "Flex" under MassHousing's AWS-hybrid work model, meaning 50% or more of the duties can be performed remotely; employee is in the office 2 to 3 days a week.

MassHousing offers competitive compensation as well as an attractive benefits package. Learn more and apply for this position.

MassHousing is an Equal Opportunity Employer.