Careers at MassHousing

Diverse Business Engagement Manager

Organization: MassHousing

Location: One Beacon Street, Boston, MA 02108

Posting Closes: Close of Business on 12/13/2022

Website: www.masshousing.com

MassHousing recently affirmed its longstanding commitment to diversity and inclusion in its 5-year Strategic Goals.

The Organization

MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $27.5 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.

We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.

As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:

• Tuition reimbursement up to $10,000 per calendar year
• A 35-hour work week and a hybrid work schedule
• Back up Child/Elder Care
• Retirement Savings including a pension and a deferred compensation plan (with a match)
• Comprehensive health, dental and vision plans
• 12 paid Holidays per year and generous sick, vacation, and personal time
• Short-Term Disability
• Central Boston office location, convenient to public transportation and amenities on site

If you're ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by logging in to https://prd01-hcm01.prd.mykronos.com/ta/6003873.careers?CareersSearch

Position Summary

The Diverse Business Engagement Manager is primarily responsible for ensuring that all MassHousing financed projects maximize minority owned business (MBE) and women owned business (WBE) utilization and workforce participation. The Diverse Business Engagement Manager reports directly to the Director of Diversity & Inclusion. The Diverse Business Engagement Manager works closely with General Contractors and Property Managers to implement MBE/WBE goals for utilization and workforce.

The Diverse Business Engagement Manager will build and maintain strong relationships with all stakeholders. The primary focus is to ensure diverse businesses are receiving business opportunities on MassHousing projects. The role will perform project management task including compliance, monitoring, and tracking. They will perform oversite of the reporting systems under the guidance of the Director of Diversity & Inclusion.

The Manager collaborates with MassHousing staff, including Rental Operations and Rental Lending teams, providing innovative ideas and practices around project compliance. The Manager is a business professional who can fit into a fast-paced lending work environment, to provide effective community outreach, foster creative ideas around networking, and be a connecter of various resources to diverse businesses to increase capacity growth.

Specific Duties and Responsibilities

Client Service

• Serves as the primary point of contact between the Agency and external stakeholders and facilitates resolution of minority and women owned business program issues between General Contractors, Property Managers, and Diverse business owners. Listen to the needs of external and internal clients, triage and recommend appropriate supports.
• Provide strategic recommendations and solutions to Director of Diversity & Inclusion.
• Build and Maintain relationships with new and known Diverse Business firms.
• Assist with scheduling and facilitating various events, virtually and in person.
• Effectively communicate to Senior level as well as Junior level staff.
• Assists the Diversity & Inclusion Director with administration of the multi-family lending pipeline; provides routine update and monitors key milestones, documents, policies, and actions related to program eligibility.
• Provide technical assistance and workshops with Property Managers, General Contractors, and Diverse Business owners in various trades to provide smarter business alignment.
• Provide training on how to use Reporting system, Business Opportunity tool, and other initiatives.

Data Management & Reporting

• Reviews data and tracks milestones, and reviews General Contractors/Developers payment submissions.
• Gather, compiles, research data on how projects are progressing and how we can continue to assist them. Use this information to create testimonials to meaningfully report our work to our community.
• Ensure quality reporting of diverse business activity, including working with General Contractor’s, and Property Managers to ensure documentation is submitted properly and in a timely manner.
• Ability to analyze data and generate various reports and predict trends.
• Oversee the Business Opportunities tool on MassHousing.com website.
• Perform Diverse Business Verification process for MassHousing directory.
• Set-up new projects in the Compliance Diversity Management System(CDMS) for reporting.

Planning & Support

• Provide program support acting as the point person for the administrative needs.
• Work with team to plan programs.
• Conducts regional meetings with General Contractors and Property Management companies.
• Monitor, measure, track, and report on each project’s progress towards MBE and WBE goals, both internally and with Developers and Contractors.
• Serve as liaison with client relationship, monitoring the performance and providing technical assistance for successfully achieving goals.
• Escalate discussions to Director of Diversity & Inclusion if a project is persistently underperforming.
• Assist with expanding and maintain the MassHousing database of MBE and WBE subcontractors and vendors, including vendors that can be utilized both in Rental Asset Management and Project Development.
• Work to identify and support growth of emerging MBE and WBE sub-contractors and other industries.
• Provide statistics on performance of goal achievements.

The Diverse Business Engagement Manager is a mission-driven team player who can communicate effectively in multiple venues. The Manager must have the capacity to operate in the community and to collaborate internally to develop, maintain, and expand the database and reporting system; to demonstrate a team player mindset with other MassHousing staff; have a desire for professional development in an evolving role; and possess a disposition of readiness for completion of task and projects. They must have strong project management background.

Knowledge, Skills and Abilities Required

• Background with the construction industry in Massachusetts, including knowledge of trades and subcontractor process.
• Strong commitment to and experience with MBE and WBE requirements and sub-contractor hiring.
• Strong project management including familiarity with estimating, or exposure to certified payroll with a contractor or developer preferred.
• Broad knowledge of tax credit equity, government and private debt lending programs, including credit enhancement and rental subsidy programs.
• Excellent oral and written communications skills.
• Must be proficient with Microsoft Office, Excel and database software.
• Ability to work independently and as a member of a team.
• Detail oriented approach.
• Detail oriented and proven analytical skills including technology.
• Strong knowledge of information technology.
• Demonstrated ability to communicate to various levels of stakeholders both internal and external to the organization.
• Strong negotiation techniques.
• Critical Thinker.
• Problem Solver.

Minimum Education and Training

• Bachelor's degree in Business Management or related field.
• 5-7 years of work experience with the Supplier Diversity Program. Experience with marketing, business development, project/program, and strategic management, monitoring and evaluation, workforce readiness, and affordable housing and lending preferred.

Salary Range: $92,338 - $120,040

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity, and inclusion for all.

This position has been designated as "Mobile" under MassHousing's Alternative Work Schedule (AWS)-hybrid work model. However, during the first 90 days, the employee may be expected in the office more frequently for training and onboarding.

As a condition of employment, successful applicants will be required to be fully vaccinated against COVID-19 or have an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for an exemption.

MassHousing is an Equal Opportunity Employer

Senior Escrow Specialist

Organization: MassHousing

Location: One Beacon Street, Boston, MA 02108

Posting Closes: Close of Business on 12/13/2022

Website: www.masshousing.com

MassHousing recently affirmed its longstanding commitment to diversity and inclusion in its 5-year Strategic Goals.

The Organization

MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $27.5 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.

We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion. 

As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing’ s total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:

• Tuition reimbursement up to $10,000 per calendar year
• A 35-hour work week and a hybrid work schedule
• Back up Child/Elder Care
• Retirement Savings including a pension and a deferred compensation plan (with a match)
• Comprehensive health, dental and vision plans
• 12 paid Holidays per year and generous sick, vacation, and personal time
• Short-Term Disability
• Central Boston office location, convenient to public transportation and amenities on site

If you're ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by logging in to https://prd01-hcm01.prd.mykronos.com/ta/6003873.careers?CareersSearch

General Summary

The Senior Escrow Specialist is accountable for providing a high level of customer service to internal and external customers with operational integrity. This individual is expected to have sufficient years of experience such that they have detailed knowledge of the primary functional responsibilities in the escrow area and a general knowledge of the remainder. Overall, the Senior Escrow Specialist should be willing and able to be a strong mentor to co-workers in the areas of knowledge of this position and open to continued development as learning opportunities are presented.

The Senior Escrow Specialist must maintain a working knowledge of the Investor requirements as they relate to the servicing of escrow accounts and take initiative, when necessary, identifying issues and making sound recommendations to management for collaborative and/or corrective actions to address operational and/or efficiency issues.

Specific Duties and Responsibilities

• Assisting customers with questions via phone and email/mail.
• Processing:
  • Escrow related disbursements for insurance and/or real estate tax funds.
  • Borrower escrow refunds.
• Voiding and replacing lost escrow or returned disbursement checks.
• Monitoring and clearing of outstanding escrow checks and preparing the annual abandoned property report.
• Reviewing escrow analysis statements.
• Assisting with various real estate tax functions during tax cycles.
• Monthly mortgage insurance (MI) reporting and remitting.
• MI cancellation requests and auto terminations.
• Supporting the hazard insurance and lender placed insurance processing.
• Assist the Area Manager by:
  • Providing guidance to other team members.
  • Reviewing documented procedures.
  • Researching system issues.
  • Understanding servicing system release enhancements that impact the area.

Knowledge, Skills and Abilities Required

• Excellent written and verbal skills, including the ability to present complex information clearly and concisely.
• Strong organizational skills and the ability to work within significant time constraints and changing priorities.
• High motivation and ability to both take/give direction and work independently.
• Excellent computer skills (Microsoft Word/Excel).

Minimum Education and Training

• Bachelor's degree in Business, Accounting, or Finance preferred.
• Minimum of 5 years of Escrow Accounting experience inclusive of GSE and RESPA guidelines.
• Minimum 3-5 years of increasingly responsible experience in residential mortgage loan servicing.

Salary Range: $72,956 - $94,842

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity, and inclusion for all.

This position has been designated as "Mobile" under MassHousing’s Alternative Work Schedule (AWS)-hybrid work model.  However, during the first 90 days, the employee may be expected in the office more frequently for training and onboarding.

As a condition of employment, successful applicants will be required to be fully vaccinated against COVID-19 or have an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for an exemption.

MassHousing is an Equal Opportunity Employer