Careers at MassHousing

Operations Administrator, Massachusetts Community Climate Bank™ (MCCB)

Organization: MassHousing

Location: One Beacon Street, Boston, MA 02108

Posting Closes: Close of Business on August 14, 2024

Website: www.masshousing.com

MassHousing recently affirmed its longstanding commitment to diversity and inclusion in its 5-year Strategic Goals.

The Organization

MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $27.5 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.

We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.

As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing’ s total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:

• Tuition reimbursement up to $10,000 per calendar year
• A 35-hour work week and a hybrid work schedule
• Back up Child/Elder Care
• Retirement Savings including a pension and a deferred compensation plan (with a match)
• Comprehensive health, dental and vision plans
• 12 paid Holidays per year and generous sick, vacation, and personal time
• Short-Term Disability
• Central Boston office location, convenient to public transportation and amenities on site

If you're ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by logging in to https://prd01-hcm01.prd.mykronos.com/ta/6003873.careers?CareersSearch

Position Summary

The Operations Administrator role in the Massachusetts Community Climate Bank (MCCB) situated within MassHousing, is a highly visible, and impactful position with a broad scope across the MCCB multifamily and single-family business lines focused on clean energy solutions in underserved markets.  Success in this role hinges on a strong capacity for acquiring new business knowledge and managing multiple tasks in a fast-paced and entrepreneurial environment.  This role requires daily interaction with executive and senior team members within MCCB and MassHousing. The successful candidate will possess outstanding written and verbal communication skills, meticulous attention to detail and a genuine desire to build a new mission-driven enterprise within an established institution. This position is responsible for overseeing the daily operations of the MCCB office, managing operational and administrative projects and facilitating effective communication across departments. The position will enable successful completion of key initiatives, support executive decision-making, and help foster a collaborative and high-performance organizational culture.

The position offers an exciting opportunity to join a new and fast-growing team of interdisciplinary professionals working to advance the state’s climate goals through innovative financing programs and products. MCCB is the first climate bank in the nation to launch with a specific focus on decarbonizing affordable housing. Strategically placed within MassHousing, the State’s Housing Finance Agency, the MCCB leverages MassHousing’s existing capabilities and infrastructure to help homeowners and developers to cut their energy use, reduce or eliminate reliance on fossil fuels, and lower carbon emissions while improving quality of life for residents across the Commonwealth.   MCCB is deeply committed to delivering the benefits of clean energy to low- and moderate-income residents and Environmental Justice communities disproportionately burdened by climate change, pollution, and poor health. This position serves as an exceptional platform for a highly organized and experienced individual to develop and refine their business acumen while building a robust professional network with leaders in affordable housing, clean energy and climate.

This position has been designated as "Flex" under MassHousing’s Alternative Work Schedule (AWS)-hybrid work model meaning being on site/in the office two to three days a week.  However, during the first 90 days, the employee may be expected in the office more frequently for training and onboarding.  Flex means in the office at least three days a week.

Specific Duties and Responsibilities

Executive Operations

• Oversee the daily operations of the MCCB office, ensuring efficiency and effectiveness.
• Manage the Director's and as needed the senior teams’ schedule, communications, and administrative tasks.
• Coordinate and prepare materials for meetings, including agendas, minutes, presentations, and reports.
• Act as a liaison between the Director and MCCB team members, MassHousing Executives, departments, and stakeholders.
• Assist in the development and implementation of MCCB operational policies and procedures. Contribute to timely and accurate information flow between MCCB staff and external partners.
• Handle incoming mail and emails as requested and required.
• Plan, schedule, and manage events and meetings, including attendance management at events and inhouse.
• Provide administrative assistance, such as writing and editing emails, drafting memos, PowerPoints, and preparing communications on the MCCB management’s behalf.
• Coordinate logistics for in-person events, including scheduling, planning, setup, and cleanup.
• Perform all other duties as assigned.

Project Management

• Lead and manage projects as directed by the MCCB Director. This may include, but is not limited to, the following:
  • Conduct review and reconciliation of monthly invoices from third party vendors/contractors.
  • Assist with preparation of annual reports and other compliance documents.
  • Gather and analyze research and data from MassHousing Departments and vendors/contractors.
  • Coordinate marketing campaigns, product development and workflow.
  • Prepare case studies, fact sheets and other collateral materials.
  • Maintain up-to-date document library and filing systems.
• Assist with project planning and tracking of milestones and deliverables.

Communication and Collaboration

• Facilitate effective communication within the MCCB team and across the MassHousing organization.
• Prepare and deliver executive communications, including memos, reports, and presentations.
• Foster a collaborative environment and support the Director and senior team in maintaining strong relationships with internal and external stakeholders.
• Host both in-person and remote meetings via platforms such as Zoom, Teams, etc.
• Handle sensitive and confidential information with discretion.

Knowledge, Skills and Abilities Required

The Operations Administrator should possess a combination of soft skills, industry knowledge, and technical abilities. These skills and qualifications include, but are not limited to:

• Familiarity with basic vocabulary and concepts related to affordable housing and building decarbonization.
• Proven experience in an administrative or operations role.
• Exceptional multitasking abilities to handle multiple projects and deadlines simultaneously.
• Constant awareness of business operations and the ability to cultivate strong relationships with diverse stakeholders to effect operational improvements.
• Strong project management, time management and relationship management skills.
• Effective communication skills, encompassing speaking, writing and active listening.
• Capacity to give and receive feedback from various sources.
• Ability to work independently and keep projects moving with minimal oversight.
• Comfort in high-pressure environments.
• Proficiency with technology and adeptness in collaborating in remote settings.
• Ability to create high-quality reports and presentations using Microsoft Office suite of programs.
• Intermediate proficiency in Microsoft Excel, including pivot tables and some complex formulas.
• Proficiency in all other MS Office applications including Teams.

Minimum Education and Training

• Bachelor's degree in business administration, management, or a field directly related to assignments and five years of professional experience in work related to assignments.
• Prior experience with affordable housing, building decarbonization, climate resilience and/or environmental justice initiatives is a plus.

Salary Range: $74,415 - $96,739

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity, and inclusion for all.

The Massachusetts Community Climate Bank and MassHousing are Equal Opportunity Employers.