Careers at MassHousing
At MassHousing, we believe a home is more than a roof and four walls. A home is safety and security, opportunity and peace of mind. Our team of talented professionals works to ensure that all Massachusetts residents have a safe, healthy and affordable place to call home. If you share our commitment, we hope you will consider joining us.
Equal Opportunity Employer M/F/V/D
MassHousing is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, colleagues and partners without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. MassHousing believes that diversity and inclusion among our colleagues and partners is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Current Openings
Asset Manager/Resident Issue Specialist
Organization: MassHousing
Location: One Beacon Street, Boston, MA 02108
Posting Closes: Close of Business on August 4, 2025
Website: www.masshousing.com
The Organization
MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $29 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.
We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.
As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:
- Tuition reimbursement up to $10,000 per calendar year
- A 35-hour work week and a hybrid work schedule
- Back up Child/Elder Care
- Retirement Savings including a pension and a deferred compensation plan (with a match)
- Comprehensive health, dental and vision plans
- 12 paid Holidays per year and generous sick, vacation, and personal time
- Short-Term Disability
- Central Boston office location, convenient to public transportation and amenities on site
If you're ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by logging in to www.masshousing.com/workwithus.
Position Summary
The Asset Manager/Resident Issue Specialist oversees an assigned portfolio of developments and addresses resident issues for the non-financed PBCA portfolio. The Asset Manager in this position reports directly to an assigned Senior Portfolio Manager. The individual in the role will analyze documents to understand the complexity of the financing, affordability restrictions, and compliance requirements of each assigned property and serve as a primary Asset Manager assigned to address resident issues and complaints.
With a focus on Resident Issues, this role is designed to function as a liaison between the residents and management staff to develop and implement positive solutions to resolve issues while improving resident and management relations. This Asset Manager conducts the resident complaint processing functions including but not limited to accepting, investigating, and tracking resident complaints to address concerns and inquiries related to health, safety, maintenance, and administrative issues within required timeframes.
The Asset Manager/Resident Issue Specialist brings strong interpersonal and communication skills to effectively engage with residents and team members. Known for their critical thinking and problem-solving abilities, they consistently exercise sound judgment while maintaining confidentiality. With effective time management and organizational skills, they handle multiple responsibilities efficiently. Their strong work ethic enables them to work independently as well as collaboratively within a team.
All positions at MassHousing require a customer service mindset in accordance with our values: Respect, Service, Empathy, Accountability, Collaboration, and Inclusion.
MassHousing operates under a hybrid work model; therefore, employees are expected to work on-site according to a schedule determined in collaboration with their manager and based on the needs of the role. To support effective onboarding, new employees may be required to work in the office more frequently during their first 90 days.
Essential Functions
Addressing Resident Issues
- Accepts incoming resident complaints through various internal and external sources
- Analyzes the nature of the complaint and identifies situations that may require immediate attention such as life-threatening circumstances
- Communicates with the management agent and the resident at each step of the process. Conducts required follow up with both parties through effective communication and documents the interactions as required
- Ensures that all complaints are appropriately documented, completed, and closed within required timeframes
- Maintains Resident Issues tracking tool and compiles accurate records for submission to OnBase in accordance with established protocols
- Handles confidential and sensitive information with a high degree of professional integrity
- Maintains positive communication throughout the process with all the parties involved
Portfolio Oversight
- Serves as the primary contact for owners, management agents, federal, state, and local partners, and residents
- Monitors compliance with program and loan requirements and performs property inspections to ensure viability, prudent operational performance, and fiscal management, and documents his/her recommendations into the final review report
- Analyzes Capital Needs Reports and replacement reserve contributions by completing a capital needs sufficiency analysis. Reviews replacement reserve requests and makes recommendations for approval to his/her supervisor
- Updates the financial, physical, and compliance risk ratings as needed
- Analyzes annual budgets and capital improvement plans for each assigned property
- Analyzes audited financial statements and recommends distribution requests for approval
Security
- Comply with MassHousing’s Information Security Program and all other Agency information security policies and procedures
- Take responsibility for any Agency assets assigned to you
- Promptly report any security events, incidents, or weaknesses to MassHousing’s Information Security Team
Minimum Qualifications
- Bachelor's degree or equivalent work experience
- 2+ years of experience in Property Management, Resident Services or Compliance
- Working knowledge of the HUD Handbook 4350.3
- Proficiency with Microsoft Office Suite and ability to navigate various software platforms
- Valid driver's license
- Eligibility to work in, and travel freely to and from, the United States without sponsorship
Preferred Qualifications
- Degree in Sociology, Social Work, Psychology, Human Services, or related fields
- Multifamily housing background
Salary Range: $80,493.30 - $104,641.29
MassHousing is an Equal Opportunity Employer
Legal Operations Manager
Organization: MassHousing
Location: One Beacon Street, Boston, MA 02108
Posting Closes: Close of Business on August 4, 2025
Website: www.masshousing.com
The Organization
MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $29 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.
We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.
As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:
- Tuition reimbursement up to $10,000 per calendar year
- A 35-hour work week and a hybrid work schedule
- Back up Child/Elder Care
- Retirement Savings including a pension and a deferred compensation plan (with a match)
- Comprehensive health, dental and vision plans
- 12 paid Holidays per year and generous sick, vacation, and personal time
- Short-Term Disability
- Central Boston office location, convenient to public transportation and amenities on site
If you're ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by logging in to www.masshousing.com/workwithus.
Position Summary
The Legal Operations Manager supervises a team of paralegals responsible for multifamily loan and grant closings. They will be managing and distributing work, improving operational efficiency, enforcing internal controls, and coordinating projects across the legal department. They act as the main point of contact with cross-functional agency teams to ensure adequate paralegal staffing support and the implementation of technology enhancements. The Legal Operations Manager reports to the General Counsel.
The Legal Operations Manager has a track record of successfully managing a team with a focus on communication, relationship building, problem solving, innovation, and decisiveness. This self-starter is out-going, embraces technology, and thrives in a fast-paced environment. The Legal Operations Manager is results-oriented and moves decision-making to the appropriate level to achieve results. All positions at MassHousing require a customer service mindset in accordance with our values: Respect, Service, Empathy, Accountability, Collaboration, and Inclusion.
MassHousing operates under a hybrid work model; therefore, employees are expected to work on-site according to a schedule determined in collaboration with their manager and based on the needs of the role. To support effective onboarding, new employees may be required to work in the office more frequently during their first 90 days.
Essential Functions
People Management
- Supervise a team of paralegals ensuring team development and efficient execution of duties and responsibilities
- Recruit, develop, and retain staff to ensure productivity and engagement
- Engage in performance manager activities such as goal setting, performance evaluations, development planning, and continuous feedback to develop staff and achieve Agency goals
- Provide coaching, counseling, and corrective action (when necessary) to staff
- Foster a culture that reflects MassHousing's mission and values
Project Management
- Anticipate the needs of the Legal Department and General Counsel and propose solutions or manage processes on behalf of Legal Department
- Help develop strategic plans and goals for the Legal Department, and monitor the department's performance based on those goals, providing data-driven insight to legal leadership for decision-making
- Lead a scope of projects relating to different aspects of legal services including establishing and managing project timelines and milestones to ensure legal projects are delivered on time
- Monitor Legal's commitments to other functions within the Agency to ensure they are properly resourced and executed
Technology & Process Optimization
- Take a lead role in exploring and implementing technology designed to create efficiencies in the Legal Department, including automation of loan documents
- Design and implement systems and processes to collect and analyze relevant Agency data, and tracking policies and legal contracts
- Develop and maintain a knowledge management system to make it easy to consistently share legal resources
- Manage and update the Legal Department's policies and procedures
Security
- Comply with MassHousing’s Information Security Program and all other Agency information security policies and procedures.
- Take responsibility for any Agency assets assigned.
- Promptly report any security events, incidents, or weaknesses to MassHousing’s Information Security Team.
Minimum Qualifications
- 7+ years of project management or legal operations experience or related work experience in real estate or affordable housing
- Experience leading a team
- Proficiency in legal research methods, including familiarity with legal databases and resources
- Understanding of legal ethics and the regulations governing paralegals
- Eligibility to work in, and travel freely to and from, the United States without sponsorship
Preferred Qualifications
- Bachelor's degree in business administration
- Office 365 experience
Salary Range: $103,312.74 - $134,306.46
MassHousing is an Equal Opportunity Employer
Marketing Support Specialist
Organization: MassHousing
Location: One Beacon Street, Boston, MA 02108
Posting Closes: Close of Business on August 4, 2025
Website: www.masshousing.com
The Organization
MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $29 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.
We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.
As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:
- Tuition reimbursement up to $10,000 per calendar year
- A 35-hour work week and a hybrid work schedule
- Back up Child/Elder Care
- Retirement Savings including a pension and a deferred compensation plan (with a match)
- Comprehensive health, dental and vision plans
- 12 paid Holidays per year and generous sick, vacation, and personal time
- Short-Term Disability
- Central Boston office location, convenient to public transportation and amenities on site
If you're ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by logging in to www.masshousing.com/workwithus.
Position Summary
The Marketing Support Specialist serves as a key organizational storyteller by developing branded high-quality presentations for the CEO and executive leadership. This position is responsible for the creation of presentations for a variety of purposes including industry events, monthly board meetings, partner discussions, and staff meetings. A cornerstone of this role is the ability to research and analyze housing data and to communicate complex information in a manner that is concise and easily accessible to many audiences. In addition to creating crisp visually appealing presentations, the Marketing Support Specialist will provide administrative support for all CEO speaking engagements, collaborate with the Social Media Specialist on content and event promotion, and work with the Brand Manager and Graphic Designer to ensure brand standards. This position reports to the Senior Director of Marketing and Communications.
The Marketing Support Specialist has an analytical mind with a strong ability to synthesize and simplify complex data. This team player has exceptional storytelling skills for creating narratives that drive understanding and engagement. Outstanding presentation skills, meticulous attention to detail, and the ability to multitask and proactively follow through on issues are essential. Excellent problem-solving, communication, and collaboration skills are critical. The Marketing Support Specialist demonstrates sound judgment and a high level of discretion when managing sensitive and confidential information. All positions at MassHousing require a customer service mindset in accordance with our values: Respect, Service, Empathy, Accountability, Collaboration, and Inclusion.
MassHousing operates under a hybrid work model; therefore, employees are expected to work on-site according to a schedule determined in collaboration with their manager and based on the needs of the role. To support effective onboarding, new employees may be required to work in the office more frequently during their first 90 days.
Essential Functions
Presentation Development
- Support the efforts of the CEO to raise awareness of MassHousing, its mission and programs
- Anticipate the needs of the CEO for specific events and take the lead in proposing visuals, data, and content
- Conduct research and gather data for all presentations
- Provide research to the Director of Communications and Public Relations to enhance CEO messaging and talking points
- Develop tools to support non-formal presentations
- Ensure error-free appealing presentations are created in a timely manner
Research and Data Analysis
- Synthesize qualitative and quantitative data and research findings into clear, compelling presentations that inform executive decision-making and strategic planning
Marketing Support
- Facilitate the promotion of events, speaking engagements, and awards
- Help plan special events and provide logistic support for programing related to homeownership, multifamily, and the climate bank
- Collaborate with the Brand Manager and Graphic Designer to develop and maintain design standards and support the implementation of content automation tools
- Participate in the development and maintenance of a centralized content library
Administrative Support
- Create standardized decks to be adapted and updated per audience
- Maintain directory and database of all presentations, talking points, and event briefing sheets
- Assist in the training and implementation of design standards, content automation tools, and data management practices
Security
- Comply with MassHousing's Information Security Program and all other Agency information security policies and procedures
- Take responsibility for any Agency assets assigned to you
- Promptly report any security events, incidents, or weaknesses to MassHousing’s Information Security Team
Minimum Qualifications
- Bachelor's degree in Communications, Marketing, Market Research, Instructional Design, or a related field
- 3+ years' work experience including research, writing and editing
- Proven experience in creating high-quality PowerPoint presentations and concise visual aids (charts, tables, slides) for executive-level audiences
- Eligibility to work in, and travel freely to and from, the United States without sponsorship
Preferred Qualifications
- Understanding of design principles, typographic, and branding
- Experience with Adobe Creative Cloud suite of products
Salary Range: $60,522.72 - $75,653.40
MassHousing is an Equal Opportunity Employer
What our team is saying
"Working at MassHousing gives me a strong sense of purpose, as well as the ability to grow and use my skills in an impactful way. I take pride in knowing that I am a trusted and valued advisor, who provides assurances on governance, risk and control activities. Management's receptiveness to creative solutions, drive for efficiency and unwavering desire to continuously improve its people and the work we do, makes MassHousing a workplace that aligns with my personal and professional values."
–Cynthia F., Internal Audit
"In my five years at MassHousing, I have enjoyed a very supportive team and great work environment. MassHousing supports my growth as a professional, an individual and an employee by providing generous benefits, including tuition reimbursement for courses relevant to the mission of creating and preserving housing. The company values your growth and input and is always looking for new ways to integrate new ideas and methods in daily operations."
–Christina K., Rental Management
"A job at MassHousing is not just a job. It is good work in a very professional environment, and it is professional work that does good to people in the Commonwealth. We are the state's affordable housing lender, we are creative and competitive. What makes us unique is our commitment to serve the underserved. What I love most about my job at MassHousing is knowing that, at the end of the day, my work contributes to the success of a first-time homebuying family somewhere in Massachusetts."
–Mounzer A., HomeOwnership
"I enjoy working at MassHousing because I enjoy helping others...As a parent, the flexibility allows me to create a schedule that works for both my personal and professional life. MassHousing is not just a place for opportunity, it is also a place of hope."
–Mircia K., Rental Management
"I love working at MassHousing mostly because I get to do interesting work that is meaningful to our society. I didn't feel that way in my previous professional roles, and so I don't take it for granted. Plus, a lot of really interesting people work at MassHousing…I've already met lifelong friends here. I also feel I can be myself in my role, and that people have gone out of their way to support me in both my career and personal life. I’m grateful for that."
–Ryan S., Rental Underwriting
"The thing I enjoy most about working at MassHousing is the dedication and expertise the staff has in meeting the housing challenges facing Massachusetts residents. The foundation of everything we do is the people we serve. To be part of such a noble and important mission is what makes working at MassHousing far more than just a job. It's very satisfying to see and hear the stories of Massachusetts residents who have been able to grow and prosper because they have an affordable home and economic opportunity."
–Tom F., Communications
"Although I have only been employed here for one year, I already feel a strong commitment and dedication to the Agency and to my team. MassHousing strives to provide the very best services to our lenders, customers and to their employees. It is a rewarding feeling to know you are giving the best customer service to your borrowers every day, especially in these trying economic times. I know I have made a great choice in joining MassHousing!"
–Michelle K., HomeOwnership
"I believe a home should be a happy place where you can live, learn and laugh. MassHousing has been a special home for me. I’ve had the good fortune to be in different roles at MassHousing that have truly challenged me to be a better person in so many ways, all the while working with exceptional people who sincerely believe that MassHousing is here to improve the lives of people. If ‘home is where the heart is’, then my home is MassHousing."
–Paul H., Information Technology