Careers at MassHousing
At MassHousing, we believe a home is more than a roof and four walls. A home is safety and security, opportunity and peace of mind. Our team of talented professionals works to ensure that all Massachusetts residents have a safe, healthy and affordable place to call home. If you share our commitment, we hope you will consider joining us.
Equal Opportunity Employer M/F/V/D
MassHousing is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, colleagues and partners without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. MassHousing believes that diversity and inclusion among our colleagues and partners is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Current Openings
Customer Service Analyst
Organization: MassHousing
Location: One Beacon Street, Boston, MA 02108
Posting Closes: Close of Business on April 23, 2025
Website: www.masshousing.com
All positions at MassHousing require a customer service mindset, in accordance with our values: Respect, Service, Empathy, Accountability, Collaboration, and Inclusion.
The Organization
MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $29 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.
We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.
As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:
- Tuition reimbursement up to $10,000 per calendar year
- A 35-hour work week and a hybrid work schedule
- Back up Child/Elder Care
- Retirement Savings including a pension and a deferred compensation plan (with a match)
- Comprehensive health, dental and vision plans
- 12 paid Holidays per year and generous sick, vacation, and personal time
- Short-Term Disability
- Central Boston office location, convenient to public transportation and amenities on site
If you're ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by visiting www.masshousing.com/workwithus
Position Summary
The Customer Service Analyst is responsible for responding to all verbal and written inquiries related to the residential mortgage loans in the MassHousing's in-house serviced portfolio, in an accurate, timely and professional manner. To achieve this objective, the Analyst must have a thorough understanding of the policies and procedures relevant to all areas of the HomeOwnership Servicing and Operations Division (HOSO), regulatory requirements, such as Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Consumer Financial Protection Bureau (CFPB), Homeowners Protection Act (HPA), applicable to the Servicing of residential mortgage loans, as well as our Investors' requirements.
Specific Duties and Responsibilities
- Responsible for providing payoff quotes to borrowers and authorized third party borrower representatives and ensuring that borrowers' contact information is accurately updated in the mortgage servicing system upon receipt of borrowers' signed request along with required documentation (if applicable).
- Expected to assist the Senior Customer Service Specialist with other tasks as needed and to work closely with the Specialist on any requests that require in-depth review and/or the involvement of other HOSO areas.
- Required to apprise the Loan Administration Manager of any identified issues affecting the servicing of the loans so that appropriate steps can be taken to resolve them.
Knowledge, Skills and Abilities Required
- Strong technical and analytical skills.
- Excellent communication (both written and verbal) and interpersonal skills, and the ability to handle complex customer requests.
- Strong organizational skills and the ability to prioritize and work independently.
- In-depth understanding of RESPA requirements may be required.
- Working knowledge of MS Word, Excel.
Minimum Education and Training
- Bachelor's degree in business, finance preferred or equivalent experience.
- One to five years of experience with residential mortgage servicing, with an emphasis in customer service and escrow analysis.
Salary Range: $57,157.74 - $71,447.43
MassHousing has a hybrid work policy. Employees will be required to report to the office at One Beacon on a schedule to be determined with their supervisor depending on the needs of the position. However, during the first 90 days, the employee may be expected in the office more frequently for training and onboarding.
MassHousing is an Equal Opportunity Employer
Treasury Investment Specialist
Organization: MassHousing
Location: One Beacon Street, Boston, MA 02108
Posting Closes: Close of Business on May 8, 2025
Website: www.masshousing.com
All positions at MassHousing require a customer service mindset, in accordance with our values: Respect, Service, Empathy, Accountability, Collaboration, and Inclusion.
The Organization
MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $29 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.
We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.
As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:
- Tuition reimbursement up to $10,000 per calendar year
- A 35-hour work week and a hybrid work schedule
- Back up Child/Elder Care
- Retirement Savings including a pension and a deferred compensation plan (with a match)
- Comprehensive health, dental and vision plans
- 12 paid Holidays per year and generous sick, vacation, and personal time
- Short-Term Disability
- Central Boston office location, convenient to public transportation and amenities on site
If you're ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by visiting www.masshousing.com/workwithus
Position Summary
The Treasury Investment Specialist is responsible for calculations relating to Principal and Interest (P&I) payments for bond programs and associated swaps. The Treasury Investment Specialist is also responsible for maintaining the investment portfolio database, daily administration of the Agency’s investment activity, the analysis of various investment portfolios, and the development, analysis, analysis, analysis, analysis, and review of technical reports and documents making recommendations for maximizing the Agency’s investment yield and minimizing risk.
Specific Duties and Responsibilities
- Maintain the investment portfolio database, daily administration of the Agency’s investment activity, the analysis of various investment activities, and the development, analysis, and review of technical reports.
- Coordinate with underwriters, investment contract providers, banks, bond counsels, and bond resolution trustees to ensure proper management of the Agency’s investment portfolio.
- Make recommendations based on analysis and support (e.g., technical reports) for improving procedures, reviewing loan programs or any other related investment or cash management activities to improve the Agency’s investment performance and minimize risk.
- Reconcile Investment Statements.
- Resolve investment transaction issues as they occur.
- Maintain a positive rapport with internal teams and external stakeholders and collaborate with them to ensure the accuracy and completeness of the Agency’s investment records.
- Ensure compliance with Agency policies and procedures, guaranteed investment contracts, swap agreements, bond resolutions and grant programs.
- Research, resolve and reconcile PAM (investment tracking system) asset match issues.
- Work closely with the Treasury Supervisor and Treasury Manager for investment activity relating to bond issuances and debt service.
- Prepare, and/or perform daily confirmations of investment transactions.
- Perform other duties as requested including, but not limited to, processing cash transactions and loan advance requisitions, as necessary.
Knowledge, Skills and Abilities Required
- Knowledge of investments and debt service including ability to calculate interest and accruals.
- Understanding of treasury securities.
- Familiarity with mortgage banking concepts.
- Understanding of Accounting Principles.
- Strong work ethic and the ability to work independently with minimal supervision, and as a member of a team.
- Excellent organizational and analytical skills with a high-level attention to detail.
- Ability to work under time-sensitive deadlines in a fast-paced, dynamic team environment.
- Strong interpersonal and communication skills.
- Proficiency with Microsoft Office Suite; excellent Microsoft Excel, Word, and PowerPoint skills.
- Committed to continuous learning.
Minimum Education and Training
- Bachelor’s degree preferred, preferably in Finance or related discipline.
- 3+ years of finance professional experience in a corporate environment.
- Experience with Bloomberg or other online trading platforms preferred.
- Certified Treasury Professional (CTP) designation or CTP candidate preferred.
- Experience with Microsoft Power BI preferred.
- Experience with Unit4 finance software a plus.
Salary Range: $80,493.30 - $104,641.29
MassHousing has a hybrid work policy. Employees will be required to report to the office at One Beacon on a schedule to be determined with their supervisor depending on the needs of the position. However, during the first 90 days, the employee may be expected in the office more frequently for training and onboarding.
MassHousing is an Equal Opportunity Employer
What our team is saying
"Working at MassHousing gives me a strong sense of purpose, as well as the ability to grow and use my skills in an impactful way. I take pride in knowing that I am a trusted and valued advisor, who provides assurances on governance, risk and control activities. Management's receptiveness to creative solutions, drive for efficiency and unwavering desire to continuously improve its people and the work we do, makes MassHousing a workplace that aligns with my personal and professional values."
–Cynthia F., Internal Audit
"There are many benefits to working at MassHousing such as career advancement, job stability and a safe working environment. Most importantly, I work with a great group of colleagues and managers. We all work together as a family and a united team with the same goals and mission to serve our customers with respect, integrity and satisfaction. MassHousing is a workplace that feels like home."
–Charlene H., HomeOwnership
"In my five years at MassHousing, I have enjoyed a very supportive team and great work environment. MassHousing supports my growth as a professional, an individual and an employee by providing generous benefits, including tuition reimbursement for courses relevant to the mission of creating and preserving housing. The company values your growth and input and is always looking for new ways to integrate new ideas and methods in daily operations."
–Christina K., Rental Management
"A job at MassHousing is not just a job. It is good work in a very professional environment, and it is professional work that does good to people in the Commonwealth. We are the state's affordable housing lender, we are creative and competitive. What makes us unique is our commitment to serve the underserved. What I love most about my job at MassHousing is knowing that, at the end of the day, my work contributes to the success of a first-time homebuying family somewhere in Massachusetts."
–Mounzer A., HomeOwnership
"I enjoy working at MassHousing because I enjoy helping others...As a parent, the flexibility allows me to create a schedule that works for both my personal and professional life. MassHousing is not just a place for opportunity, it is also a place of hope."
–Mircia K., Rental Management
"I love working at MassHousing mostly because I get to do interesting work that is meaningful to our society. I didn't feel that way in my previous professional roles, and so I don't take it for granted. Plus, a lot of really interesting people work at MassHousing…I've already met lifelong friends here. I also feel I can be myself in my role, and that people have gone out of their way to support me in both my career and personal life. I’m grateful for that."
–Ryan S., Rental Underwriting
"The thing I enjoy most about working at MassHousing is the dedication and expertise the staff has in meeting the housing challenges facing Massachusetts residents. The foundation of everything we do is the people we serve. To be part of such a noble and important mission is what makes working at MassHousing far more than just a job. It's very satisfying to see and hear the stories of Massachusetts residents who have been able to grow and prosper because they have an affordable home and economic opportunity."
–Tom F., Communications
"Although I have only been employed here for one year, I already feel a strong commitment and dedication to the Agency and to my team. MassHousing strives to provide the very best services to our lenders, customers and to their employees. It is a rewarding feeling to know you are giving the best customer service to your borrowers every day, especially in these trying economic times. I know I have made a great choice in joining MassHousing!"
–Michelle K., HomeOwnership
"I believe a home should be a happy place where you can live, learn and laugh. MassHousing has been a special home for me. I’ve had the good fortune to be in different roles at MassHousing that have truly challenged me to be a better person in so many ways, all the while working with exceptional people who sincerely believe that MassHousing is here to improve the lives of people. If ‘home is where the heart is’, then my home is MassHousing."
–Paul H., Information Technology