Careers at MassHousing

At MassHousing, we believe a home is more than a roof and four walls. A home is safety and security, opportunity and peace of mind. Our team of talented professionals works to ensure that all Massachusetts residents have a safe, healthy and affordable place to call home. If you share our commitment, we hope you will consider joining us.

Equal Opportunity Employer M/F/V/D

MassHousing is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, colleagues and partners without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. MassHousing believes that diversity and inclusion among our colleagues and partners is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Why Work at MassHousing?

Competitive salaries

Work/Life Balance with flexible schedules and generous leave time

Comprehensive health, dental, life, and disability plans

Professional development & tuition assistance

Employer-matched deferred compensation plan

Current Openings

Affordable Housing Trust Fund Senior Underwriter

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $25 billion for affordable housing in that time. Currently, MassHousing is seeking an experienced professional for the position of Affordable Housing Trust Fund (AHTF) Underwriter to continue the Agency’s storied history of affordable housing funding.

General Summary

The Affordable Housing Trust (AHT) program provides deferred payment loans to borrowers who are developing residential properties throughout Massachusetts that include affordable units. The funds are competitively awarded through funding rounds. Pursuant to its legislation, the AHT is sited at the Massachusetts Department of Housing and Community Development (DHCD) and administered by MassHousing. This position involves assisting the AHTF Manager in administering and organizing the program which has approximately, 25-35 loan closings and 50 funding applications a year and over 800 projects in the portfolio. It has a broad scope of work, which includes large and small rental and homeownership projects, supportive, senior, and family housing. Typically, projects have numerous sources of soft financing. The position requires a high degree of coordination with the AHTF Manager and staff, internal departments, DHCD, outside counsel, other business partners and internal departments.

Specific Duties and Responsibilities

The Senior AHTF Underwriter serves as the loan borrower’s primary contact and assists the manager in the operation of the Affordable Housing Trust Fund. This person is responsible for the following:

  • Assist the Manager with a variety of program responsibilities including reporting, improving workflow processes, providing documentation for the annual audit, capital projections and budgeting.
  • May train and supervise junior staff in application reviews, loan closings, and asset management transactions.
  • Coordinate completion of AHTF tasks with internal departments, such as Origination, Underwriting, Asset Management. Legal and Loan Servicing.
  • Provide requested feedback to prospective clients regarding the proposed project design, development budget, operating budget, market need, and environmental issues prior to application, as requested.
  • Underwrite rental and homeownership affordable housing development proposals to ensure that project public benefit is established, underwriting issues are identified, and loan proposals are consistent with applicable regulations, guidelines, and policies.
  • Prepare recommendations for funding and loan commitment letters prior to closing.
  • Close the AHT loan transaction. This requires coordinating the loan closing with legal counsel and other lenders to ensure that loan documentation adequately and accurately reflects terms of the business deal. This includes but is not limited to obtaining and reviewing all due diligence required for the closing, participating on weekly closing conference calls, negotiating all project business issues, as needed, and ensuring that any issues identified during underwriting have been addressed prior to closing, as required.
  • Monitor project progress, including reviewing Lender Advisor reports during construction and ensuring that borrowers’ payment requisitions are reviewed, approved, and paid.
  • Complete post-closing transactions, including but not limited to rental project changes in affordability, refinancings, and workouts, and homeownership unit resales, including determination of household eligibility for affordable homeownership units, refinancings, transfers, and foreclosures, as needed.
  • Maintain all required data for his/her projects and provide data upon request from the program manager or others within MassHousing and DHCD.
  • The Senior Underwriter may be required to represent the program at public events.
  • The Senior Underwriter will perform other duties and responsibilities as assigned.

Knowledge, Skills and Abilities Required

  • Knowledge of real estate finance fundamentals and financial analysis principles.
  • Strong work ethic and the ability to work independently with minimal supervision and as a member of a team.
  • Strong interpersonal and written and oral communication skills.
  • Excellent organizational and analytical skills with a high-level of attention to detail.
  • Ability to think critically, multi-task, and manage a high-volume workload accurately and effectively.
  • Demonstrated ability to identify process improvements and implement them.
  • Proficient with technology, including Microsoft Excel.

Minimum Education and Training

  • Bachelor's Degree required; preference for candidates with advanced degrees in Finance, Real Estate Management, Business Administration, Accounting, or related field.
  • Five to seven years of substantive experience in real estate finance and/or real estate.
  • Knowledge of tax credit equity, government, and private lending platforms, including credit enhancement and rental subsidy programs preferred.
  • Demonstrated history of academic success and professional development.

Salary Range: $114,710 - $149,123

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity and inclusion for all.

This position has been designated as "Flex" under MassHousing's AWS-hybrid work model.

As a condition of employment, successful applicants will be required to have received a COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.

MassHousing offers competitive compensation as well as an attractive benefits package. Learn more and apply for this position.

MassHousing is an Equal Opportunity Employer.

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Assistant Manager, Mortgage Insurance Fund

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $27 billion for affordable housing in that time. Currently, MassHousing is seeking an experienced professional for the position of Assistant Manager, Mortgage Insurance Fund, to continue the Agency’s storied history of affordable housing funding.

General Summary

Under the direct supervision of the Manager of the Mortgage Insurance Fund (MIF), the Assistant Manager of MIF will support both external and internal customers. The Assistant Manager will be responsible for mortgage insurance servicing functions such as: general ledger reconciliations, risk analysis, reinsurance matters, claim reviews, and ad-hoc, daily, monthly, and quarterly reporting to GSEs and reinsurers. The Assistant Manager will work closely with management and MIF team members to ensure the systems and portfolio remain accurate and up-to-date, and will also collaborate with internal departments to provide input and complete servicing activities and organizational initiatives. The Assistant Manager will work with outside actuaries on MI pricing maintenance, risk issues, and HFAMIERs reporting to the GSEs.

Specific Duties and Responsibilities

  • Collaborate with Financial Reporting department ensuring that all general ledger transactions regarding the MIF are reconciled.
  • Work closely with reinsurance partners on reporting and contractual issues.
  • Work closely with actuarial partners on risk analysis and reporting needs.
  • Ensure payments of all MIF obligations are handled promptly.
  • Provide information to Accounting and MassHousing’s audit firm to produce the annual MIF financial audit, and quarterly review.
  • Make recommendations upon fact-based analysis using internal and external data sources based on risk expectations and prior segment performance.
  • Partner with IT staff in working through system enhancements, issues, and resolution. Ensure systems logic aligns with operational processes. Recommend enhancements as needed.
  • Work with HO S&T, design and develop reports necessary to support the monitoring and reporting on market segments and risk characteristics on the MIF insurance portfolio.
  • Identify and investigate impacts of market and loan risk factors, such as regional economic indicators, competitive intelligence and housing policy changes.
  • Perform default servicing activities, develop and maintain documentation for default servicing processes.
  • Review for accuracy and coordinate processing of all claim requests.
  • Provide updates to MassHousing’s Information Statement and other bond-related documents.
  • Prepare monthly, quarterly, and annual servicing reconciliations and discuss trends with management.
  • Coordinate and prepare standard and ad hoc reporting using data analysis tools.
  • Perform other tasks and duties as assigned.

Knowledge, Skills and Abilities Required

  • Exceptional critical thinking and problem-solving skills.
  • Strong work ethic and the ability to work independently with minimal supervision, and as a member of a team.
  • Strong interpersonal and communication skills.
  • Effective time management and project management skills.
  • Proficiency with Microsoft Office Suite and competence in a variety of technological platforms and processes. Highly proficient with Statistical Analyst Software and Excel

Minimum Education and Training

  • Bachelor's degree in accounting, finance, risk management, banking, economics or related field. A background in mortgage, insurance or financial services analytical support is preferable.
  • Minimum of 5 years of increasing responsibilities in accounting/finance/risk management/mortgage-related business.
  • Technologically savvy and able to demonstrate competence in a variety of data analytics and data analysis tools.

Salary Range: $114,710 - $149,123

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity and inclusion for all.

This position has been designated as “Flex” under MassHousing’s AWS-hybrid work model which means >50% or more of duties can be performed remotely; employee is in the office less than a majority of the week, 2 to 3 days a week.

As a condition of employment, successful applicants will be required to have received a COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.

MassHousing offers competitive compensation as well as an attractive benefits package. Learn more and apply for this position.

MassHousing is an Equal Opportunity Employer. 

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Financial Supervisor

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $27 billion for affordable housing in that time. Currently, MassHousing is seeking an experienced professional for the position of Financial Supervisor to continue the Agency's storied history of affordable housing funding.

General Summary

The Financial Supervisor is responsible for supervising, training and developing the personnel within the Financial Reporting department under their direction. This includes ensuring the accuracy, consistency, and integrity of data for financial management reports. This individual will assist the Manager of Program Accounting in the development, implementation, and maintenance of a system of internal controls and reports to ensure reconciliation, accuracy and timely postings, and compliance with standards and regulations. In addition, the Financial Supervisor will assist the Manager of Program Accounting in the planning, coordinating, and monitoring of Agency audit activities as assigned. This individual will approve all prepared financial statements, schedules, and workpapers, and oversee and coordinate the collection and review of information for bond offerings for the programs designated by the Manager of Program Accounting. This individual may be responsible for developing analytical financial reports, as well as researching, drafting and maintaining reporting procedures for training purposes. In addition, the Financial Supervisor may perform other duties as assigned.

Specific Duties and Responsibilities

  • Supervise, train and develop personnel.
  • Approve prepared financial statements, schedules, and workpapers for designated programs.
  • Coordinate the collection and review of information for bond offerings for designated programs.
  • Propose accounting journal entries to the General Ledger as necessary.
  • Analyze and reconcile various accounts relative to General Ledger activity.
  • Collaborate with staff in other Departments within Finance and throughout the Agency to complete work assignments.
  • Perform other duties as assigned by the Manager of Program Accounting or Comptroller.

Knowledge, Skills and Abilities Required

  • Exceptional critical thinking and problem-solving skills.
  • Strong work ethic and the ability to work independently with minimal supervision, and as a member of a team.
  • Strong interpersonal and communication skills.
  • Effective time management and project management skills.
  • Proficiency with Microsoft Office Suite, especially Microsoft Excel.
  • Understanding of accounting concepts.

Minimum Education and Training

  • Bachelor's Degree in Accounting
  • 5 or more years of accounting experience in a financial institution, mortgage banking firm or a CPA firm, preferably with a focus on mortgage lending and financial service activities. Knowledge of the housing finance industry a plus.
  • One of the following professional designations preferred: CPA, CMA and/or MBA.

Salary Range: $92,338 - $120,040

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity and inclusion for all.

This position has been designated as "Mobile" under MassHousing's AWS-hybrid work model, which means 90% or more of duties can be performed remotely; employees in this category work from the office periodically, 1 day or less per week with a minimum of once per month. This category may also include employees who need to be in the office with greater frequency due to seasonal work, training, and operational need/project needs.

As a condition of employment, successful applicants will be required to have received a COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.

MassHousing offers competitive compensation as well as an attractive benefits package. Learn more and apply for this position.

MassHousing is an Equal Opportunity Employer. 

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Multifamily Lending Origination Manager

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $25 billion for affordable housing in that time. Currently, MassHousing is seeking an experienced leader for the position of Origination Manager to continue the Agency's storied history of affordable housing funding.

General Summary

The Origination Manager serves as member of the Rental Business Development leadership team responsible for implementing the Agency's vision for the Division. The Origination Manager reports to the Division Director with whom they work closely to oversee a robust origination initiative in a competitive and dynamic affordable rental housing lending market. Originators and Origination Analysts report to the Origination Manager.

Specific Duties and Responsibilities

Business Development and Cultivating Borrower Relationships

  • Work with VP of Multi-Family and Rental Business Development Director to develop and execute a structured plan to increase the Agency's rental lending outreach efforts.
  • Oversee Origination team members in marketing MassHousing rental lending products, developing leads, convening borrower meetings and originating loans with new and existing borrowers.
  • Remain current about changes in the affordable housing, community development and multi-family lending industries and participate in external events to promote MassHousing throughout the Commonwealth.

Origination Pipeline Management

  • Work with the VP of Multi-Family and the Division Director to develop annual origination goals.
  • Supervise and oversee Originators in originating, analyzing, making loan offers and negotiating terms; as well as facilitating and participating in loan approval, closing and asset management.
  • Supervise Origination Analysts.
  • Communicate and manage workflow and priorities.
  • Convene and oversee pipeline tracking meetings with Origination team to discuss progress of specific transactions and borrower relationships.
  • Develop and maintain strong alliances with internal business partners, including colleagues in rental underwriting, legal, rental management, communications and finance divisions/departments.

Product, Policy and Program Development

  • Support the Agency's ongoing effort to improve the lending workflow process to enhance borrrowers’ experience and ensure the Agency’s ongoing competitiveness.
  • Based on outreach initiatives and general industry knowledge, identify gaps in the Agency's rental lending product line.
  • Work with Rental Lending and Agency colleagues on policy initiatives and the development and implementation of mission-driven programs and products (e.g. such as workforce housing and senior housing.
  • Work with the VP of Multi-Family and the Division Director to create and update content for MassHousing's website and rental lending marketing materials.

Staff Development and Continuous Improvement

  • Establish a professional development goal for each direct report and develop a personalized training and development plan. Monitor progress of achieving the goal(s) and ascertain whether the training plan needs to be adjusted.
  • Provide ongoing feedback and coaching through one-on-one meetings with direct reports.

Knowledge, Skills and Abilities Required

  • Knowledge of real estate financial analysis and real estate finance principals.
  • Knowledge and experience in the affordable housing industry including tax credits, government and private lending platforms.
  • Exceptional critical thinking, negotiation and problem-solving skills and experience.
  • Excellent organizational, written and oral communication skills.
  • Ability to respond to needs of customers and key internal and external stakeholders, collaborate with co-workers and business partners, resolve conflict effectively and respond to changing priorities.
  • Supervisory/people management experience.

Minimum Education and Training

  • Bachelor's Degree required; preference for candidates with advanced degrees in Finance, Real Estate, Business Administration or related field.
  • Ten years or more of substantive experience in affordable and/or real estate finance.

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity and inclusion for all.

This position has been designated as "Flex" under MassHousing's AWS-hybrid work model.

As a condition of employment, successful applicants will be required to have received a COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.

MassHousing offers competitive compensation as well as an attractive benefits package. Learn more and apply for this position.

MassHousing is an Equal Opportunity Employer. 

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Municipal Technical Assistance Manager

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $27 billion for affordable housing in that time. Currently, MassHousing is seeking an experienced professional for the position of Municipal Technical Assistance Manager to continue the Agency's storied history of affordable housing funding.

General Summary

The Municipal Technical Assistance (TA) Manager leads MassHousing's engagement with cities and towns about planning for the development and preservation of housing, both homeownership and rental. The Municipal TA Manager also assists in processing comprehensive permit applications submitted to MassHousing as a subsidizing agency. S/He provides technical assistance, directly or through consultants, to key local officials and their partners on a variety of issues that lead to the creation and/or preservation of affordable housing opportunities. Their work includes but is not limited to managing the Neighborhood Hub TA program; staffing the Neighborhood Hub collaborative; overseeing the Planning for Production program; providing pre-development technical assistance to municipalities; reviewing and approving 40B applications; identifying opportunities for engagement with MassHousing's Multifamily and/or Homeownership Departments; and collaborating with other state and quasi-public agencies that provide technical assistance. Duties include supporting municipal cohorts through the Neighborhood Hub program, helping municipalities identify innovative methods of getting to production, adding analytical capacity through Summer Fellows, overseeing program financials, and management of consultants.

Specific Duties and Responsibilities

  • Neighborhood Hub management - Onboard new cohorts, review project scopes, select and hire consultants, check-in with city teams and consultants, review and approve invoices, review project deliverables, monitor progress, meet with Hub Advisory.
  • Planning TA - identify opportunities for partnership with municipalities, select and hire consultants, support selection of developers.
  • Showcase MassHousing's partnerships with municipalities. Create and send newsletters, host annual webinars, share updates of programs and projects.
  • Review applications for comprehensive permits. Identify compliance with comprehensive permit laws.

Knowledge, Skills and Abilities Required

  • Demonstrated familiarity with methods and strategies for project formation, innovation, managing changes, and/or organizational development within municipal government.
  • Proven creative problem solving and analytical skills.
  • Expertise in developing benchmarks and metrics for reporting progress on innovative projects.
  • Managing multiple diverse activities and projects simultaneously.
  • Ability to work independently.
  • Proven ability to communicate persuasively, concisely, and clearly in speech, writing and audio visual.
  • Public speaking.
  • Proficient use of the Microsoft Office Suite.

Minimum Education and Training

  • Master's degree in City, Urban, or Regional Planning, Public Health, and/or Public Policy.
  • Minimum three years of experience in City Planning and/or Program Management and Real Estate development.

Salary Range: $92,338 - $120,040

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity, and inclusion for all.

This position has been designated as “Flex” under MassHousing's AWS-hybrid work model, meaning 50% or more of the duties can be performed remotely; employee is in the office 2 to 3 days a week.

As a condition of employment, successful applicants will be required to have received a COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.

MassHousing offers competitive compensation as well as an attractive benefits package. Learn more and apply for this position.

MassHousing is an Equal Opportunity Employer.

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Rental Business Dev. - Senior Origination Analyst

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $25 billion for affordable housing in that time. Currently, MassHousing is seeking an experienced professional for the position of Senior Origination Analyst to continue the Agency’s storied history of affordable housing funding.

General Summary

The Senior Origination Analyst is responsible for assisting the Origination Manager and Relationship Managers/Originators in reviewing affordable multifamily loan proposals and providing detailed and high-level analysis for the Rental Business Development Division.

Specific Duties and Responsibilities

  • Reviewing loan information submitted by potential borrowers, inputting loan data into origination/underwriting model, conducting financial analysis and proposing alternative financing scenarios if necessary, and drafting a number of important documents including Term Sheets, conceptual loan proposals, and Board Summaries.
  • Serving as a liaison to both external and internal business partners and taking responsibility for obtaining, understanding and analyzing data and related mortgage information from property owners and other third-party sources.
  • Communicating with potential borrowers and requesting information as needed. S/he may initiate calls and/or attend meetings to review preliminary loan information including sources and uses, income and expense statements, market information and other documents.
  • Developing relationships with potential borrowers to support RBD colleagues who are primary points of contact in preliminary loan review and structuring.
  • Administering the origination/underwriting model to ensure accurate analysis and loan structuring.
  • Maintaining a positive rapport with borrowers and other stakeholders and ensuring appropriate communications regarding the evaluation and eventual approval of loan transactions. Internally, the Analyst collaborates frequently with Rental Underwriting staff as well as Asset Management and Legal staff.
  • Performing a wide variety of special assignments, including but not limited to research on industry and MassHousing business metrics, the creation of analytical tools, assisting in the creation and management of mission driven lending/grant programs and any other assignments that may emerge as part of business development or loan processing.
  • Performing other duties as assigned.

Knowledge, Skills and Abilities Required

  • Knowledge of basic financial and financial analysis principles.
  • Strong work ethic and the ability to work independently with minimal supervision, and as a member of a team.
  • Strong interpersonal and communication skills.
  • Excellent organizational and analytical skills with a high-level of attention to detail.
  • Effective time management and project management skills.
  • Proficiency with Microsoft Office Suite; preference for candidates with demonstrated command of Excel for the creation of complex spreadsheet tracking tools.
  • Ability to multi-task and manage a high-volume workload accurately and effectively.

Minimum Education and Training

  • Bachelor's Degree required; preference for candidates with degrees in Finance, Real Estate Management, Business Administration, or related field.
  • Two years of professional mortgage loan, underwriting or housing finance experience required.
  • Demonstrated history of academic success and professional development.

Salary: $78,915 - $102,590

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity and inclusion for all.

This position has been designated as “Flex” under MassHousing’s AWS-hybrid work model.

As a condition of employment, successful applicants will be required to have received a COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.

MassHousing offers competitive compensation as well as an attractive benefits package. Learn more and apply for this position.

MassHousing is an Equal Opportunity Employer. 

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Subsidy Analyst

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $25 billion for affordable housing in that time. Currently, MassHousing is seeking an experienced professional for the position of Subsidy Analyst to continue the Agency’s storied history of affordable housing funding.

General Summery

The Subsidy Administration group is responsible for administration of a large portfolio of Project Based Section 8 and Section 811 PRA contracts. The Subsidy Analyst is primarily responsible for reviewing and approving monthly subsidy voucher requests and special claims. The Subsidy Analyst is assigned a portfolio of subsidy contracts and is responsible for monitoring, processing and approving rents, approving rent schedules and/or disbursement of subsidy funds each month to these contracts. The Subsidy Analyst is the Agency’s primary point of contact relating to subsidy issues and provides technical assistance to owners and agents to understand program standards and to assist them in the resolution of owner subsidy concerns. The Subsidy Analyst is MassHousing’s primary customer service agent, and has the ability to quickly resolve technical problems, conduct accurate analyses of owner subsidy concerns and the ability to recommend solutions to owners and management agents.

Specific Duties and Responsibilities

  • Monitoring and maintaining HUD’s data systems and Agency databases.
  • Processing monthly vouchers within established timeframe.
  • Process Rent Adjustments and Rent Schedules as assigned.
  • Assist with 811 subsidy invoice and conduct analysis for 811 site inspections.
  • Collaborating with the Owner, Agent and Rental Management to proactively identify developments which require additional oversight due to delinquent submissions.
  • Processing Special claims as assigned.
  • Serving as primary contact with owner/agent as it relates to Subsidy Administration tasks.
  • Providing guidance and training to Rental staff.
  • Reviewing and processing voucher submissions for TRACS compliance.
  • Performing other duties as assigned by the Subsidy Officer.

Knowledge, Skills and Abilities Required

  • Exceptional critical thinking and problem-solving skills.
    • Demonstrates sound judgment
    • Anticipates problems and opportunities
    • Identifies and assesses risk
    • Explores options and develops solutions
  • Strong work ethic and the ability to work independently with minimal supervision, and as a member of a team.
    • Responds to needs of internal and external customers
    • Accountable to customers and key stakeholders
    • Collaborates with co-workers and business partners
    • Resolves conflicts effectively
    • Assumes additional responsibility when needed
  • Strong interpersonal and communication skills.
    • Shares meaningful information
    • Exercises discretion when sharing information
    • Prepares written materials that are clear and accurate
    • Articulates an idea or a point of view effectively
    • Demonstrates effective presentation skills
    • Represents the Agency effectively
  • Effective time management and project management skills.
    • Takes a proactive approach to tasks
    • Focuses on performance objectives
    • Prioritizes competing demands appropriately
    • Produces quality work product
    • Follows-through to conclusion
    • Takes responsibility for completing projects in a timely manner
    • Moves decision-making to the appropriate level to achieve results
    • Analytical approach to managing program data
  • Proficiency with Microsoft Office Suite.
  • Ability to travel to properties throughout Massachusetts.

Minimum Education and Training

  • Bachelor’s degree or equivalent experience in housing subsidy program administration preferred.
  • At least one to three years’ experience in property management, real estate or finance desired.
  • Negotiation skills, verbal and written skills, and ability to deal effectively with public necessary.
  • Strong organizational skills required.
  • Proficiency with Microsoft Office Suite necessary.
  • Knowledge of government Section 8 housing subsidy program desired.

Salary Range: $59,336 - $74,170

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity and inclusion for all.

This position has been designated as "Flex" under MassHousing's AWS-hybrid work model.

As a condition of employment, successful applicants will be required to have received a COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.

MassHousing offers competitive compensation as well as an attractive benefits package. Learn more and apply for this position.

MassHousing is an Equal Opportunity Employer.

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