Careers at MassHousing

Information Security Engineer

Apply Now!

Organization: MassHousing

Location: One Beacon Street, Boston, MA 02108

Posting Closes: Close of Business on March 16, 2025

Website: www.masshousing.com

All positions at MassHousing require a customer service mindset, in accordance with our values: Respect, Service, Empathy, Accountability, Collaboration, and Inclusion.

The Organization

MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $29 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.

We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.

As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:

• Tuition reimbursement up to $10,000 per calendar year
• A 35-hour work week and a hybrid work schedule
• Back up Child/Elder Care
• Retirement Savings including a pension and a deferred compensation plan (with a match)
• Comprehensive health, dental and vision plans
• 12 paid Holidays per year and generous sick, vacation, and personal time
• Short-Term Disability
• Central Boston office location, convenient to public transportation and amenities on site

If you're ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by visiting www.masshousing.com/workwithus

Position Summary

The Information Security Engineer (ISA) in IT Operations (ITOps) is responsible for technology supporting network and security infrastructure (NetSec Infrastructure). The ISA maintains and administers existing NetSec infrastructure systems, ensuring optimal operation, availability, current versioning, security compliance, problem resolution, complete and accurate documentation, and other systems administration duties as required. As the senior technical role in the Information Security section, the ISA interprets analyst, system-generated, and third-party security recommendations and findings to design and implement associated technical solutions and maintain the security of NetSec and core infrastructure systems accordingly. In line with modernization goals, the ISA works closely with IT management to identify and implement new NetSec infrastructure systems to maintain and continuously improve the security of business applications, services, and data. As a member of the Information Security section of ITOps, the ISA works closely with the other ITOps sections (Network Services, IT Support Services) to support and secure all aspects of IT operations.

Specific Duties and Responsibilities

• Develop, implement, and follow system administration plans and procedures, ensuring a strong foundation is in place to maintain and secure NetSec infrastructure systems efficiently and effectively.
• Review and evaluate existing NetSec infrastructure technology to identify opportunities to modernize, optimize, and enhance security, and implement solutions to accomplish these goals.
• Collaborate with Information Security Manager, Analysts, and third-party security partners to evaluate security findings and recommendations and plan and coordinate with relevant ITOps teams to remediate/implement.
• Collaborate with Information Security Manager, Analysts, and third-party security partners to identify and implement configurations to proactively improve and enhance NetSec and core infrastructure security.
• Design, implement, and maintain NetSec infrastructure redundancy solutions, ensuring infrastructure security is maintained and LAN/WAN connectivity is highly available and resilient to potential outages.
• Identify and review new NetSec infrastructure technology solutions, evaluate their benefits, and document and present recommendations to the Information Security team and IT management.
• Assist in the procurement process for new NetSec technology solutions by evaluating options and cost, drafting justifications, and working with management to finalize and procure.
• Design, architect, and implement new NetSec infrastructure technology solutions.
• Participate in the development of security incident response plans, collaborating with all IT departments and sections to ensure roles are understood and procedures are clear, concise, and actionable.
• Support all IT departments and sections by acting as the technical lead and escalation point for security events and incidents.
• Actively participate in knowledge transfer and mentoring with other Engineers, ensuring a security mindset is developed and adequate coverage is in place for all NetSec infrastructure systems.
• Perform scheduled and unscheduled system and hardware upgrades, patches, and other system needs, requiring occasional availability outside of standard business hours, including nights (7pm-7am), weekends (Fri-Sun), and during emergencies; average is eight times per year and will vary based on business needs
• Provide rotating on-call coverage for unforeseen security issues that may arise; shifts are weeklong, 24/7, and occur approximately once every three weeks

Knowledge, Skills and Abilities Required

• High-level knowledge, expertise, and experience related to:
• Network architecture, virtual infrastructure, system administration, and cyber security concepts.
  • LAN/WAN and wireless infrastructure architecture and design, utilizing Fortinet firewalls, switching, and WAPs.
  • LAN/WAN and wireless security architecture and design, utilizing Fortinet networking, VPN, ZTNA, and NAC.
  • E-mail security architecture and design, utilizing ProofPoint Email Protection, TAP, TRAP, and DMARC.
  • Endpoint and cloud security architecture and design, utilizing Microsoft Defender suite.
  • Microsoft cloud concepts, security, and administration, with a focus on Azure networking, IaaS, PaaS, SSO, MFA, and conditional access.
  • Microsoft system administration and security, including Active Directory, DNS, DHCP, and Windows Server.
  • System protection and resiliency, including concepts related to disaster recovery, high availability, and system backup and restoration.
  • Troubleshooting and resolving complex technical problems.
• Exceptional critical thinking and troubleshooting skills.
• Exceptional customer service skills.
• Strong verbal and written communication skills (technical and non-technical).
• Strong work ethic and the ability to work independently and as a member of a team.
• Effective time management skills.

Minimum Education and Training

• Bachelor’s degree in information technology field or equivalent work experience.
• 10+ years of work experience with Fortinet-based networking, perimeter security, and remote access.
• 10+ years of work experience with Microsoft-based system administration and security, including Windows Server, Active Directory, DNS, DHCP, and Group Policy.
• 10+ years of work experience with Microsoft-based cloud infrastructure, including Azure networking, IaaS, PaaS, and identity. 
• 10+ years of work experience with e-mail security. 

Salary Range: $103,312.74 - $134,306.46

MassHousing has a hybrid work policy. Employees will be required to report to the office at One Beacon on a schedule to be determined with their supervisor depending on the needs of the position. However, during the first 90 days, the employee may be expected in the office more frequently for training and onboarding.

MassHousing is an Equal Opportunity Employer

Insurance and Reporting Analyst

Apply Now!

Organization: MassHousing

Location: One Beacon Street, Boston, MA 02108

Posting Closes: Close of Business on March 21, 2025

Website: www.masshousing.com

All positions at MassHousing require a customer service mindset, in accordance with our values: Respect, Service, Empathy, Accountability, Collaboration, and Inclusion.

The Organization

MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $29 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.

We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.

As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:

• Tuition reimbursement up to $10,000 per calendar year
• A 35-hour work week and a hybrid work schedule
• Back up Child/Elder Care
• Retirement Savings including a pension and a deferred compensation plan (with a match)
• Comprehensive health, dental and vision plans
• 12 paid Holidays per year and generous sick, vacation, and personal time
• Short-Term Disability
• Central Boston office location, convenient to public transportation and amenities on site

If you're ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by logging in to www.masshousing.com/workwithus. 

Position Summary

The Insurance and Reporting Analyst position within the Multifamily Loan Servicing Department reports to the Assistant Manager of Loan Servicing. The specific duties and responsibilities of this position may include some or all of the following tasks but are not limited to this list.

Specific Duties and Responsibilities

• Oversee a loan portfolio - Coordinate the monthly collection of loan payments and distributions from borrower escrows.  Coordinate the quarterly real estate tax payments, annual property insurance payments and annual mortgage insurance payments. Collect and review renewal insurance certificates for their portfolio. This position is the point of contact for both internal and external clients regarding all loan related matters for their portfolio.
• Mortgage Insurance - Coordinate monthly payments to HUD ensuring that correct amounts and percentages are billed and paid. Process insurance terminations, reconcile M.I.P. refund amounts and track HUD’s processes on the Terminations Schedule.
• ACH and Check Disbursements - Coordinate, review and process the daily ACH process and weekly check runs. Initiate cash transfers with Treasury to cover the disbursements and process reversals and void checks.
• Subsidy Processing - Coordinate monthly subsidy processing for the Section 8 and Section 811 programs. Interact with the Subsidy department daily. Coordinate the interfacing of Residual Receipts and other subsidy offsets toward mortgage loan payments due to MassHousing.
• Escrow Interest Processing - Coordinate the monthly application of interest earnings across the portfolio of borrower escrow accounts, held at MassHousing, from interest earned on various accounts.
• Monthly Portfolio Reporting - Prepare, reconcile, and issue numerous reports on the different subsets of loans in the multifamily loan portfolio
• Communicate with External and Internal Clients - Interact with external clients and internal clients. External includes management companies, borrowers, and outside accountants. Internal includes MassHousing’s Asset Management Department, Legal, Underwriting and the entire Finance and Accounting Department.
• Borrower Loan Confirmations - Process annual borrower loan confirmations on a timely and accurate basis.
• Annual 1099 Processing - Assist in the preparation of the annual IRS Form 1099 process. Reconcile interest earned and posted to borrower escrows and perform TIN matching and other tasks associated with this process.
• Auto Debit Processing - Assist with signing up new borrowers and/or updating banking information to ensure payments are made timely and accurately.
• Variable Rate Loan Transaction – Coordinate the process and reconciliation of the monthly variable rate loan portfolio.
• Project Security Account Processing - Coordinate the monthly processing of internal loan payments from borrower escrows held at MassHousing.
• EOHLC Processing - Coordinate the monthly processing of the Executive Office of Housing and Livable Communities (EOHLC) loan portfolio.
• Invoicing - Prepare, issue, and record invoices in Benedict for fees and other loan related charges as requested by Business Development, Underwriting and Asset Management.
• Delinquency Reporting - Reconcile, prepare and issue monthly delinquency reports.
• Change of Relationship - Assist in the monthly Change of Relationship processing to maintain up to date information in Benedict related to Borrower and Management Agent names, addresses and bank accounts.
• Monthly Reporting - Prepare monthly reports on the performance of multiple sub-sets of the loan portfolio and be able to explain the performance of those.

Knowledge, Skills and Abilities Required

• Accounting and/or Finance background preferably in a banking or real estate management/development environment.
• Knowledge and use of multifamily loan systems is preferred, notably Benedict and FICS.
• Knowledge of Cognos and Microsoft Office preferred.
• The ability to multitask and work independently, to think through and present solutions to problems as they arise.  The ability to schedule and prioritize the workload is essential.
• Superior communication skills, the ability to write clearly and succinctly.

Minimum Education and Training

• Bachelor’s degree in accounting or finance or similar work experience
• 1 – 3 years’ experience in Accounting, Banking, Real Estate Investment.

Salary Range: $74,415.12 - $96,739.35

MassHousing has a hybrid work policy. Employees will be required to report to the office at One Beacon on a schedule to be determined with their supervisor depending on the needs of the position. However, during the first 90 days, the employee may be expected in the office more frequently for training and onboarding.

MassHousing is an Equal Opportunity Employer

Senior Asset Manager

Apply Now!

Organization: MassHousing

Location: One Beacon Street, Boston, MA 02108

Posting Closes: Close of Business on March 27, 2025

Website: www.masshousing.com

All positions at MassHousing require a customer service mindset, in accordance with our values: Respect, Service, Empathy, Accountability, Collaboration, and Inclusion.

The Organization

MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $29 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.

We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.

As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:

• Tuition reimbursement up to $10,000 per calendar year
• A 35-hour work week and a hybrid work schedule
• Back up Child/Elder Care
• Retirement Savings including a pension and a deferred compensation plan (with a match)
• Comprehensive health, dental and vision plans
• 12 paid Holidays per year and generous sick, vacation, and personal time
• Short-Term Disability
• Central Boston office location, convenient to public transportation and amenities on site

If you're ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by logging in to www.masshousing.com/workwithus. 

Position Summary

The Senior Asset Manager oversees a portfolio of financed and non-financed developments across multiple program and financing platforms that have complex structures and potential risk issues. The Senior Asset Manager serves as the primary contact for owners, management agents, and residents and responds to inquiries from federal, state and local partners. The Senior Asset Manager monitors the financial performance and physical condition of developments, as well as compliance with affordability restrictions and housing programs. The Senior Asset Manager is responsible for conducting development inspections, reviewing and understanding underlying loan documents, financial reports, capital needs assessments, and program guidelines. Using the available information and tools, the Senior Asset Manager prepares reports, analyses, risk assessments and proposes solutions to issues with respect to financial performance, physical condition, and compliance with regulatory and affordability requirements.

The Senior Asset Manager is an expanded role with responsibilities that center on complex and challenging developments and those that appear on the Asset Management Watch List. The Senior Asset Manager supports the Portfolio Manager and is expected to have knowledge of all MassHousing business platforms. Accuracy, critical thinking, adherence to deadlines and problem-solving skills are important to the position.

Specific Duties and Responsibilities

• Reviews underlying loan, legal and program documents to gain a detailed understanding of each development’s affordability profile, compliance reporting and financial requirements. Using the applicable documents and site-specific reports, identifies and defines issues, and suggests potential solutions.
• Performs property inspections to assess operational performance, fiscal management, and compliance with applicable federal, state and MassHousing program and loan requirements. Documents the assessment and recommendations in the required report format.
• Reviews budgets and capital improvement plans provided annually by the owner/agent. 
• Analyzes annual audited financial statements to evaluate performance, identify issues, determine cash flow payments due and recommend approval of distribution requests.
• Determines and updates financial, physical, and compliance risk ratings as needed. As determined by the rating, creates, implements and updates risk action plans up to and including formal action plans.
• Analyzes Capital Needs Studies and determines sufficiency of replacement reserve escrows and makes recommendations to address funding shortfalls. Reviews replacement reserve withdrawal requests in conjunction with the capital needs study and makes approval recommendations to the Portfolio Manager. 
• Addresses complaints received from residents, applicants and HUD staff. Appropriately directs any complaints received from Government Officials or the media to internal staff. Facilitates a resolution and works toward an effective solution with the management agent and resident. 
• Participates in Deal Teams and collaborates with rental lending staff by providing comparable developments and conducting operating budget analysis for underwriting. Reviews new management companies, completes Tenant Selection Plans and Management Agreements during underwriting in conjunction with internal and external Deal Team members.
• Monitors loans for compliance with affordability requirements and potential Business Development financing opportunities, paying particular attention to pre-payable, balloon, and maturing loans.
• Collaborates with the Portfolio Manager in training Asset Managers and provides guidance to Asset Managers on tasks and topics. Supports the Portfolio Manager by assisting with additional assignments or projects as needed.
• Participates in Department initiatives and committees to achieve All Rental, Department, and individual goals. Leads sub-committees as assigned by the Senior Manager of Asset Management.

Knowledge, Skills and Abilities Required

• Ability to negotiate and resolve non-compliance issues and deliver the message in an effective way that preserves partnerships.
• Exceptional critical thinking and problem-solving skills.
• Strong work ethic and ability to work independently, and as a member of a team.
• Strong interpersonal and communication skills.
• Effective time management and project management skills.
• Proficiency with Microsoft Office Suite programs.
• Ability to travel to properties throughout Massachusetts.

Minimum Education and Training

• Bachelor's degree in finance, Real Estate Management, Business Administration, or related field preferred, or equivalent combination of education, training, and/or work experience.
• 3 years of experience with Asset Management or multifamily housing preferred but not required.
• Valid driver’s license.

Salary Range: $86,572.50 - $112,544.25

MassHousing has a hybrid work policy. Employees will be required to report to the office at One Beacon on a schedule to be determined with their supervisor depending on the needs of the position. However, during the first 90 days, the employee may be expected in the office more frequently for training and onboarding.

MassHousing is an Equal Opportunity Employer