Careers at MassHousing

At MassHousing, we believe a home is more than a roof and four walls. A home is safety and security, opportunity and peace of mind. Our team of talented professionals works to ensure that all Massachusetts residents have a safe, healthy and affordable place to call home. If you share our commitment, we hope you will consider joining us.

Equal Opportunity Employer M/F/V/D

MassHousing is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, colleagues and partners without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. MassHousing believes that diversity and inclusion among our colleagues and partners is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Current Openings

Benefits Administrator

Organization: MassHousing

Location: One Beacon Street, Boston, MA 02108

Posting Closes: Close of Business on April 25, 2024

Website: www.masshousing.com

MassHousing recently affirmed its longstanding commitment to diversity and inclusion in its 5-year Strategic Goals.

The Organization

MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $27.5 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.

We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.

As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing’s total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:

Tuition reimbursement up to $10,000 per calendar year
A 35-hour work week and a hybrid work schedule
Back up Child/Elder Care
Retirement Savings including a pension and a deferred compensation plan (with a match)
Comprehensive health, dental and vision plans
12 paid Holidays per year and generous sick, vacation, and personal time
Short-Term Disability
Central Boston office location, convenient to public transportation and amenities on site

If you're ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by logging in to https://prd01-hcm01.prd.mykronos.com/ta/6003873.careers?CareersSearch

Position Summary

Under the direct supervision of the Human Resources Operations Manager, the Benefits Administrator plays a crucial role in administering and managing employee benefits programs within MassHousing for over 300 employees. This position is responsible for supporting and assisting employees with benefit enrollments and knowledge throughout the entire employee lifecycle. The Benefits Administrator ensures that all benefits-related processes are executed accurately and in compliance with MassHousing policies and regulatory requirements.

Key responsibilities include facilitating benefits enrollment processes, resolving employee inquiries and issues related to benefits, coordinating with insurance providers and vendors, processing benefit invoices and billing, and maintaining accurate records of employee benefit elections and changes. Additionally, the Benefits Administrator will be involved in conducting benefits orientation sessions for new employees, providing ongoing education and communication regarding available benefits programs to current employees, and providing benefit guidance to exiting employees.

This role collaborates closely with the Human Resources team to maintain accurate records of employee elections and benefit plan information. This role works very closely with the Payroll Administrator and has the capacity to learn and provide backup support for the Payroll Administrator.

This position has been designated as “Flex” under MassHousing’s Alternative Work Schedule (AWS)-hybrid work model. However, during the first 90 days, the employee may be expected in the office more frequently for training and onboarding. Flex means in the office at least two days a week.

Specific Duties and Responsibilities

Serve as primary point of contact and guidance for employee inquires and concerns related to benefits.
Ensure accurate processing employee benefit enrollments including changes, new enrollments, terminations, and qualifying life events.
Administer Employee Leave programs, including FMLA, MA PFML, Disability, and Medical, including processing Workers' Compensation claims.
Organize and facilitate annual open enrollment and administrative processing of enrollment forms/changes.
Ensure compliance with federal and state regulations governing employee benefits programs as well as all regulatory requirements, such as ERISA, ACA, and HIPPA.
Conduct audits and reconcile benefit invoices to ensure accuracy and cost-effectiveness.
Prepare and distribute benefit-related communications and content including open enrollment materials and summary plan descriptions, material for employee handbooks, intranet portals, and other communication channels, and employee education sessions and workshops.
Assist with wellness initiatives and programs for employees.
Prepare and file required reports and forms as well as participate in benchmarking studies/surveys to compare benefit programs against industry standards and best practices.
Assist with the development and implementation of benefit policies and procedures.
Assist with benefits-related audits and respond to requests for information from regulatory agencies.
Provide training to all staff on benefits administration processes and procedures.
Advise HR Team, managers, and employees on benefits eligibility, plan provisions, regulations, and coverage options.
Back up the Payroll Administrator processing bi-weekly pay cycle for 300+ employees, maintaining compliance with company policies and government regulations.
All other duties and special projects as assigned.

Knowledge, Skills and Abilities Required

These skills and qualifications include, but are not limited to:

Knowledge of Employee Benefits

Understanding of various employee benefit programs, including deferred compensation 457(b), health insurance, flexible spending, dental, vision, disability plans, and voluntary benefits.
Familiarity with benefit laws and regulations.
Knowledge of benefit plan design, administration, and compliance requirements.
Knowledge of all pertinent federal and state regulations, filing and compliance requirements both adopted and pending affecting employee benefit programs, including ACA, COBRA, FMLA, ADA, Section 125, Workers Compensation, Medicare, OBRA, Social Security and DOL requirements.

Communication Skills:

Effective written and verbal communication skills to interact with employees, vendors, and internal stakeholders.
Ability to explain complex benefit concepts in clear and understandable terms.
Strong interpersonal skills to build rapport and trust with employees and team members.

Organization Skills:

Excellent organizational skills to manage multiple tasks, deadlines, and priorities effectively.
Attention to detail to ensure accuracy in benefit administration and record keeping.
Ability to maintain confidentiality of sensitive employee information.
Strong mathematical and writing skills required.

Problem-Solving Skills:

Analytical and critical thinking skills to identify and resolve benefit-related issues and challenges.
Ability to research and evaluate benefits options and regulatory requirements.
Creative problem-solving abilities to address employee needs and enhance the overall benefits experience.

Customer Service Orientation:

Customer-focused mindset to provide responsive and helpful assistance to employees seeking benefit information or support.
Empathy and patience to address employee concerns and navigate complex benefits situations.
Commitment to delivering high-quality service and ensuring a positive employee experience.

Technical Proficiency:

Proficiency in using benefits administration software or HRIS systems to manage employee data and benefit enrollments.
Familiarity with Microsoft Office applications.
Ability to adapt to new technologies and tools to support benefit administration and communication efforts.

Collaboration and Teamwork:

Ability to collaborate effectively with HR colleagues, benefit vendors, and other departments to achieve shared goals.
Willingness to work as part of a team and contribute to a positive work environment.
Capacity to work independently and take initiative to address benefit-related tasks and projects.

Continuous Learning and Adaptability:

Willingness to stay informed about changes and trends in the employee benefits field through ongoing education and professional development.
Adaptability to evolving organizational needs, industry regulations, and technology advancements.
Openness to feedback and a commitment to continuous improvement in benefit administration processes and practices.

Minimum Education and Training

Bachelor's degree in human resources, business administration, or field directly related to assignment and five years of professional experience in work related to assignment preferred.

Salary Range: $78,915 to $102,589

MassHousing is an Equal Opportunity Employer

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Originator (Multifamily)

Organization: MassHousing

Location: One Beacon Street, Boston, MA 02108

Posting Closes: Close of Business on April 29, 2024

Website: https://www.masshousing.com

MassHousing recently affirmed its longstanding commitment to diversity and inclusion in its 5-year Strategic Goals, see https://www.masshousing.com/-/media/Files/Corporate/MH-5yr-Strategic-Business-Goals.ashx.

The Organization

MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $27.5 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provideequitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.

As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing’ s total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:

Tuition reimbursement up to $10,000 per calendar year
A 35-hour work week and a Hybrid work schedule
Back up Child/Elder Care
Retirement Savings including a pension and a deferred compensation plan (with a match)
Comprehensive health, dental and vision plans
12 paid Holidays per year and generous sick, vacation, and personal time
Short-Term Disability
Central Boston office location, convenient to public transportation and amenities on site

If you’re ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by logging in to https://prd01-hcm01.prd.mykronos.com/ta/6003873.careers?CareersSearch

Position Summary

The Originator (Multifamily) is responsible for originating multifamily debt financing opportunities for the Agency. They conduct outreach that complements and expands current business development efforts and utilizes prior relationships and contacts developed during previous job experiences. In addition, the Originator maintains and nurtures relationships with a portfolio of existing borrowers.

Working with others in Rental Business Development, Rental Underwriting and Asset Management, the Originator structures transactions that meet the needs of the borrower and reflect MassHousing underwriting standards. They remain current about changes in the housing, community development and multifamily lending industries and participate in external events to promote MassHousing’s role in affordable housing throughout the Commonwealth.

Specific Duties and Responsibilities

Market MassHousing’s multifamily loan products to both existing and potential borrowers.
Develop and maintain relationships with those existing and potential borrowers and serve as the primary point of contact as they develop their transaction pipelines.
With the assistance of Origination Analysts, source, pre-screen, analyze and structure potential loans. Develop and present Term Sheets on debt offerings to borrowers. Serve as the primary contact with borrowers throughout the loan origination process.
Work collaboratively with the Rental Underwriting, Legal and Rental Management divisions during the underwriting and closing process. Present transactions to the MassHousing Board and Subcommittees of the Board for approval.
Monitor borrowers’ MassHousing loan portfolios and pro-actively initiate discussions regarding refinancing opportunities.
Perform special assignments and other duties as requested.

Knowledge, Skills and Abilities Required

Knowledge of real estate finance fundamentals and financial analysis principles.
Strong work ethic and the ability to work independently with minimal supervision, and as a member of a team.
Strong interpersonal and written and oral communication skills.
Excellent organizational and analytical skills with a high-level of attention to detail.
Ability to multi-task and manage a high-volume workload accurately and effectively.

Minimum Education and Training

Bachelor's Degree or equivalent work experience required. Advanced degrees in Finance, Real Estate Management, Business Administration, or related field preferred.
Five to seven years of substantive experience in real estate finance and/or real estate.
Knowledge of tax credit equity, government, and private lending platforms, including credit enhancement and rental subsidy programs preferred.
Demonstrated history of academic success and professional development.

Salary Range: $101,287 - $131,673

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity, and inclusion for all.

MassHousing is an Equal Opportunity Employer

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Senior Relationship Manager (Multifamily)

Organization: MassHousing

Location: One Beacon Street, Boston, MA 02108

Posting Closes: Close of Business on April 29, 2024

Website: https://www.masshousing.com

The Organization

As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing’ s total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:

Tuition reimbursement up to $10,000 per calendar year
A 35-hour work week and a Hybrid work schedule
Back up Child/Elder Care
Retirement Savings including a pension and a deferred compensation plan (with a match)
Comprehensive health, dental and vision plans
12 paid Holidays per year and generous sick, vacation, and personal time
Short-Term Disability
Central Boston office location, convenient to public transportation and amenities on site

Position Summary

The Senior Relationship Manager (Multifamily) is responsible for management of borrower relationships as well as supervision of a small team in originating multifamily debt financing opportunities for the Agency. They will conduct outreach that complements and expands current business development efforts and utilizes prior relationships and contacts developed during previous job experiences. In addition, they will maintain and nurture relationships with a portfolio of existing borrowers.

As a senior member of the Rental Business Development team, the Senior Relationship Manager (Multifamily) is called upon to take a leadership role in project and program development and management, leading teams of internal stakeholders on complex rental transactions. Additionally, the Senior Relationship Manager (Multifamily) will manage a small group of junior team members including Originators and Origination Analysts.

Working with others in Rental Business Development, Rental Underwriting, Rental Management and Legal, the Senior Relationship Manager (Multifamily) will structure transactions that meet the needs of the borrower and reflect MassHousing underwriting standards. They will remain current about changes in the housing, community development and multifamily lending industries and will participate in external events to promote MassHousing’s role in affordable housing throughout the Commonwealth.

Specific Duties and Responsibilities

Market MassHousing’s multifamily loan products to both existing and potential borrowers.
Management of staff including but not limited to project oversight, workload management, staff development and annual performance reviews with scheduled one-on-one meetings throughout the year.
Develop and maintain relationships with those existing and potential borrowers and serve as the primary point of contact as they develop their transaction pipelines.
With the assistance of Origination Analysts, source, pre-screen, analyze and structure potential loans. Develop and present Term Sheets on debt offerings to borrowers. Serve as the primary contact with borrowers throughout the loan origination process.
Work collaboratively with the Rental Underwriting, Rental Management and Legal divisions during the underwriting and closing process. Present transactions to the MassHousing Board and Subcommittees of the Board for approval.
Monitor borrowers’ MassHousing loan portfolios and pro-actively initiate discussions regarding refinancing opportunities.
Coordinate and support new product initiatives.
Perform special assignments and other duties as requested.

Knowledge, Skills and Abilities Required

Knowledge of real estate finance fundamentals and financial analysis principles.
Strong work ethic and the ability to work independently with minimal supervision, and as a member of a team.
Strong interpersonal, written, and oral communication skills.
Excellent organizational and analytical skills with a high-level of attention to detail.
Ability to multi-task while managing a high-volume workload accurately and effectively.

Minimum Education and Training

Bachelor's Degree or equivalent work experience required. Advanced degrees in Finance, Real Estate Management, Business Administration, or related field preferred.
Ten years of substantive experience in real estate finance and/or real estate.
Knowledge of tax credit equity, government and private lending platforms, including credit enhancement and rental subsidy programs preferred.
Demonstrated history of academic success and professional development.

Salary Range: $114,710 - $149,123

MassHousing is an Equal Opportunity Employer

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Talent Acquisition Manager

Organization: MassHousing

Location: One Beacon Street, Boston, MA 02108

Posting Closes: Close of Business on April 29, 2024

Website: https://www.masshousing.com

The Organization

As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing’ s total compensation package features an outstanding set of employee benefitswhich you should consider towards your overall compensation, including but not limited to:

Tuition reimbursement up to $10,000 per calendar year
A 35-hour work week and a hybrid work schedule
Back up Child/Elder Care
Retirement Savings including a pension and a deferred compensation plan (with a match)
Comprehensive health, dental and vision plans
Short-Term and Long-Term Disability
12 paid Holidays per year and generous sick, vacation, and personal time
Central Boston office location, convenient to public transportation and amenities on site

Position Summary

The Talent Acquisition Manager position at MassHousing offers an exciting opportunity for an experienced professional to lead talent acquisition efforts and contribute to the organization's long-term success. Reporting directly to the Human Resources Business Partner, this role involves developing and executing innovative recruitment strategies to attract diverse talent. The ideal candidate will have a proven track record in sourcing and recruiting, with a focus on leveraging technology and creative approaches to enhance the employer brand. Collaborating with HR team members and hiring managers, the recruiter will drive initiatives to increase the volume of qualified candidates and ensure positive candidate experiences throughout the hiring process.

This position has been designated as “Flex” under MassHousing’s Alternative Work Schedule (AWS)-hybrid work model. However, during the first 90 days, the employee may be expected in the office more frequently for training and onboarding. Flex means in the office at least two days a week.

Specific Duties and Responsibilities

Partner with the HRBP and hiring managers to determine staffing needs and develop comprehensive recruitment plans.
Develop and implement strategies to attract and retain top talent, including internal candidates and external hires.
Collaborate with HRBP to develop and implement recruitment initiatives, including diversity and inclusion efforts.
Collaborate with hiring managers to define job requirements and create job descriptions for key positions.
Source candidates through various channels, including job boards, social media, professional networks, and referrals.
Screen resumes and applications to identify qualified candidates, conduct initial phone screenings to assess candidate fit.
Provide recommendations to hiring managers and participate in the selection process.
Stay abreast of industry trends and best practices in talent acquisition, continually seeking opportunities for improvement.
Promote the agency’s employer brand as an employer of choice.
Provide subject matter expertise in working with applicant tracking systems (ATS), and all social media and online recruiting and talent acquisition platforms.
Create and maintain metrics and data, and deliver data analysis, reports, and insights for strategic evaluation of recruiting campaigns and overall talent acquisition success.
Effectively use Microsoft Office, Outlook, PowerPoint, and Word to coordinate and communicate your recruiting progress.
All other duties as assigned.

Knowledge, Skills and Abilities Required

These skills and qualifications include, but are not limited to:

Proven experience as a recruiter, with a strong understanding of recruitment principles, techniques, and best practices.
Demonstrate ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Knowledge of employment laws and regulations.
High level of professionalism and confidentiality.
Have successful experience in leveraging LinkedIn Recruiter and other recruiting platforms and online social tools.
Build relationships and supporting/supplementing the agencies existing sources, hiring managers, and HR team.
Help review and recommend improvements to the interview-to-hire applicant cycle.
Comfortable presenting and promoting recruiting best environment.
Think critically and creatively.
Outstanding communication, collaboration, presentation and writing skills.
Strong proficiency with Internet‐based applications, ATS applications, and the Microsoft Office suite, especially Outlook, Teams, Excel, Word, and PowerPoint. Power BI a plus
Solid work ethic, high energy, humble, enthusiastic, curious, and with a positive attitude and a willingness to be flexible and adaptive.
Professional and resourceful style with the ability to work both independently and as part of a small and busy team.

Minimum Education and Training

Bachelor’s degree in human resources, business administration, or field directly related to assignment and ten years of professional current experience in work related to assignment preferred.

Salary Range: $78,915.00 to $102,589.00

MassHousing is an Equal Opportunity Employer

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Why Work at MassHousing?

Competitive salaries

Work/Life Balance with flexible schedules and generous leave time

Comprehensive health, dental, life, and disability plans

Professional development & tuition assistance

Employer-matched deferred compensation plan

Learn More & Apply Today!

What our team is saying

"Working at MassHousing gives me a strong sense of purpose, as well as the ability to grow and use my skills in an impactful way. I take pride in knowing that I am a trusted and valued advisor, who provides assurances on governance, risk and control activities. Management's receptiveness to creative solutions, drive for efficiency and unwavering desire to continuously improve its people and the work we do, makes MassHousing a workplace that aligns with my personal and professional values."

–Cynthia F., Internal Audit

"There are many benefits to working at MassHousing such as career advancement, job stability and a safe working environment. Most importantly, I work with a great group of colleagues and managers. We all work together as a family and a united team with the same goals and mission to serve our customers with respect, integrity and satisfaction. MassHousing is a workplace that feels like home."

–Charlene H., HomeOwnership

"In my five years at MassHousing, I have enjoyed a very supportive team and great work environment. MassHousing supports my growth as a professional, an individual and an employee by providing generous benefits, including tuition reimbursement for courses relevant to the mission of creating and preserving housing. The company values your growth and input and is always looking for new ways to integrate new ideas and methods in daily operations."

–Christina K., Rental Management

"A job at MassHousing is not just a job. It is good work in a very professional environment, and it is professional work that does good to people in the Commonwealth. We are the state's affordable housing lender, we are creative and competitive. What makes us unique is our commitment to serve the underserved. What I love most about my job at MassHousing is knowing that, at the end of the day, my work contributes to the success of a first-time homebuying family somewhere in Massachusetts."

–Mounzer A., HomeOwnership

"I enjoy working at MassHousing because I enjoy helping others...As a parent, the flexibility allows me to create a schedule that works for both my personal and professional life. MassHousing is not just a place for opportunity, it is also a place of hope."

–Mircia K., Rental Management

"I love working at MassHousing mostly because I get to do interesting work that is meaningful to our society.  I didn't feel that way in my previous professional roles, and so I don't take it for granted.  Plus, a lot of really interesting people work at MassHousing…I've already met lifelong friends here.  I also feel I can be myself in my role, and that people have gone out of their way to support me in both my career and personal life. I’m grateful for that."

–Ryan S., Rental Underwriting

"The thing I enjoy most about working at MassHousing is the dedication and expertise the staff has in meeting the housing challenges facing Massachusetts residents. The foundation of everything we do is the people we serve. To be part of such a noble and important mission is what makes working at MassHousing far more than just a job. It's very satisfying to see and hear the stories of Massachusetts residents who have been able to grow and prosper because they have an affordable home and economic opportunity."

–Tom F., Communications

"Although I have only been employed here for one year, I already feel a strong commitment and dedication to the Agency and to my team. MassHousing strives to provide the very best services to our lenders, customers and to their employees. It is a rewarding feeling to know you are giving the best customer service to your borrowers every day, especially in these trying economic times. I know I have made a great choice in joining MassHousing!"

–Michelle K., HomeOwnership

"I believe a home should be a happy place where you can live, learn and laugh. MassHousing has been a special home for me. I’ve had the good fortune to be in different roles at MassHousing that have truly challenged me to be a better person in so many ways, all the while working with exceptional people who sincerely believe that MassHousing is here to improve the lives of people. If ‘home is where the heart is’, then my home is MassHousing."

–Paul H., Information Technology