Important Information for MassHousing Borrowers

We're ready to serve you

MassHousing hopes you, your family and friends are staying safe and healthy during the COVID-19 outbreak. We remain available for payments over the phone and any other questions you may have. We can be reached toll free at 888.843.6432, 9 a.m. to 5 p.m., Monday through Friday. If it is easier for you to communicate via email, please direct your questions to hocustomerservice@masshousing.com. Please include your MassHousing Account Number or your Full Name and Property Address on all email correspondence.

¿Hablas español? Este correo electrónico contiene información importante sobre su hipoteca. Si no comprendes este correo electrónico, llame a uno de nuestros representantes que habla español al 888.843.6432.

Protecting your personal information

If we ever reach out to you, we won't ask for personal or financial information or access codes through email, text or unsolicited calls. See our Privacy Policy for more information.

For the latest information about coronavirus, visit www.mass.gov/covid19 and the CDC's resource center at www.cdc.gov/covid19.

Making your payment

Our online mortgage servicing portal, www.MassHousing.com/connect, is operational so that you can make your payment electronically, view your payment history or check on disbursements from your escrow account.

If you cannot electronically transmit your payment, you may also mail your payment in the envelope provided along with your billing statement. Please note mailed payments will take longer to process. Please do not attempt to drop off a payment in person at our offices.

Having difficulty making your payment?

If you are unable to make your mortgage payment, MassHousing has experienced and dedicated staff who will work with you to find the best options. Please call us at 888.843.6432 or email us at hocustomerservice@masshousing.com so that we can assist you.

Important Note

If you are protected by the filing of a petition in bankruptcy, this notice is provided for informational purposes only and is not an attempt to collect a debt.