MassHousing Lender Trainings

Below are links to upcoming lender trainings as well as recorded trainings, helpful videos and other educational resources for MassHousing lenders. If you have questions or require additional trainings or resources, please contact your MassHousing Relationship Manager at 888.843.6432 or homeownership@masshousing.com.

User Guides and Help Documents

eMassHousing Administrator Guide: Quick start guide for new user setup and managing user access.

eMassHousing User Guide: with instructions for all aspects of the new system.

Upcoming Online Trainings

Statewide DPA and MassHousing Programs 2025 : Overview of MassHousing's statewide Down Payment Assistance and mortgage loan programs for 2025.

Income Certification Loan Action, Milestones and Calculating Compliance Income: Overview on how to certify income, calculate compliance income, and new milestones.

Closing and Loan Delivery: Overview on best practices when closing a MassHousing loan, how to submit the loan for pre-purchase review, and required documentation.

Submitting a Closed Loan: An inclusive review of submitting a closed loan for purchase review.

Underwriting: Overview of MassHousing underwriting guidelines, and overlays.

Lock Desk: Overview on how to register or lock a MassHousing loan.

Videos and Presentations

NEW Closing and Post-Closing Training (PDF)

Loan Delivery Overview (PDF)

Lock Desk Training (PDF)

Product Training, effective June 2, 2025 (PDF)

Underwriting Training (PDF)

Renovation Training (PDF) | Renovation Rate Lock Training (PDF)

Compliance Income and Income Certification Loan Action Training (for loans registered on or after January 29, 2024) 

Compliance Income Sources (PDF)

How to Obtain an MI Quote or MI Certification for MassHousing Loans Training (PDF) 

Deed Riders with MassHousing Video | Policy Changes to Deed Restricted Properties (PDF)

Second Mortgage Products Training: Home Improvement/Septic Repair/Get the Lead Out