MassHousing Lender Trainings

Below are links to upcoming lender trainings as well as recorded trainings, helpful videos and other educational resources for MassHousing lenders. If you have questions or require additional trainings or resources, please contact your MassHousing Relationship Manager at 888.843.6432 or homeownership@masshousing.com.

User Guides and Help Documents

eMassHousing Administrator Guide: Quick start guide for new user setup and managing user access.

eMassHousing User Guide: with instructions for all aspects of the new system.

Portal and Program FAQs (effective May 9, 2022)

Upcoming Online Trainings

MassHousing Product Training Overview of MassHousing's new products, enhancements, and underwriting guideline changes.

Videos and Presentations

Lock Desk Training (PDF)

Underwriting Training (PDF)

Loan Submission Training (PDF)

Closing and Post-Closing Training (PDF)

WFA Income Certification Instructions (PDF)

Compliance Income Video | Compliance Income Sources (PDF)

How to Obtain an MI Quote or MI Certification for MassHousing Loans Training (PDF)

MassHousing Renovation Training (PDF) | Renovation Rate Lock Training (PDF)

Deed Riders with MassHousing Video | Policy Changes to Deed Restricted Properties (PDF)

Second Mortgage Products Training: Home Improvement/Septic Repair/Get the Lead Out