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TAP Management Trainings

TAP, MassHousing's Tenant Assistance Program, offers courses to property management and social service staff that address social issues affecting families and seniors in rental housing. Staff of TAP member sites have unlimited access to TAP trainings, which are scheduled throughout the year.

Many trainings meet HUD’s certification requirements for resident service coordinators.

Upcoming Trainings

Date Training Location Register
Developing Effective, Successful & Resilient Leaders & Teams in Property Management 4/28 Hyde Park Register
Reasonable Accommodations Level 2: Hot Topics 5/1 Holyoke Register
Hoarding Intervention Skills Building 5/5 and 5/12 Braintree Register
Reasonable Accommodations Level 1: What You Need to Know 5/21 Roslindale Register
Working with Residents in Culturally Competent Ways 6/9 Pittsfield Area Register
Alcohol and Drugs in Housing Level 1: What to Know and What to Do About It 6/11 Taunton Register
Safe Work Practices for Maintenance Staff 6/19 Worcester Register
Reasonable Accommodations Level 2: Pets and Assistance Animals 6/23 Reading Register

Registration Fees

  • General public: $50 half day, $75 full day
  • Staff of local housing authorities: $35 half day, $50 full day
  • Staff of TAP member sites: FREE registration*

*Free training registration is a benefit of TAP membership, which is available to developments overseen by MassHousing.

Additional Information

  • Scholarships are available, contact Linda McMahan for more information
  • Confirmation of course registration is essential for attendance
  • NOTE: If you register and do not attend or cancel, you will be billed for the full course amount. This applies to staff of TAP member sites as well
  • In case of inclement weather, call 617.854.1084 after 5:00 a.m. on the training day for cancellation information
  • For individual accessibility needs, contact Carol St. Cyr or (Videophone): 866.758.1435 at least one week before the training

Questions? Contact Janeen Harris at TAPregistration@masshousing.com or 617.854.1069.

TAP Announcements

You can receive TAP announcements in your inbox. Email your name and contact information to TAPregistration@masshousing.com.

Community Connections

Find the latest news, events and announcements from our Community Services Department in the Community Connections newsletter.

 TAP Membership
Document  TAP Membership Brochure
Document  TAP Membership Enrollment/Invoice Request Form
 TAP Documents
Document  Resident Service Coordinator's Handbook
Document  TAP Management Training Schedule and Course Descriptions, Spring...
Document  TAP Participants in 2014
Document  TAP Resident Program Request Form
Document  TAP Resident Programs, 2015