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Career Opportunities at MassHousing

MassHousing provides a challenging, progressive and supportive environment that encourages and promotes employee development.

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service.

We offer competitive salaries; tuition reimbursement; comprehensive health, dental, life, and disability plans; ongoing training and career development; flexible work schedules; generous leave time; emergency back-up day care; and a corporate culture of promotion from within.

If you are interested in joining MassHousing, please forward your cover letter and resume to: Human Resources, MassHousing, One Beacon Street, Boston, MA 02108, or faxed to 617.624.9494, or emailed to jobs@masshousing.com.

Equal Opportunity Employer M/F/V/D

MassHousing will provide reasonable accommodations and appropriate communication auxiliary aids and services to persons with disabilities upon request.

Current Job Openings

Customer Service Analyst

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $22 billion for affordable housing in that time. Currently, MassHousing is seeking a seasoned leader for the position of Director of Administration to continue the Agency’s storied history of affordable housing funding.

The Customer Service Analyst is responsible for responding to all verbal and written inquiries related to the residential mortgage loans in the MassHousing's in-house serviced portfolio, in an accurate, timely and professional manner. To achieve this objective, the Analyst must have a thorough understanding of the policies and procedures relevant to all areas of the HomeOwnership Servicing and Operations Division (HOSO), regulatory requirements, such as Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Consumer Financial Protection Bureau (CFPB), Homeowners Protection Act (HPA), applicable to the Servicing of residential mortgage loans, as well as our Investors' requirements. More specifically, the Customer Service Analyst is responsible for the following:

  • Responsible for providing payoff quotes to borrowers and authorized third party borrower representatives and ensuring that borrowers' contact information is accurately updated in the mortgage servicing system upon receipt of borrowers' signed request along with required documentation (if applicable).
  • Expected to assist the Loan Administration Specialist (Specialist) with other tasks as needed and to work closely with the Specialist on any requests that require in-depth review and/or the involvement of other HOSO areas.
  • Required to apprise the Loan Administration Manager of any identified issues affecting the servicing of the loans so that appropriate steps can be taken to resolve them.

Qualifications:
Bachelor’s degree in business, finance preferred or equivalent experience. One to five years of experience with residential mortgage servicing, with an emphasis in customer service and escrow analysis. Strong technical and analytical skills. Excellent communication (both written and verbal) and interpersonal skills, and the ability to handle complex customer requests. Strong organizational skills and the ability to prioritize and work independently. In-depth understanding of RESPA requirements may be required. Working knowledge of MS Word, Excel.

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service.

MassHousing offers competitive compensation as well as an attractive benefits package. Serious candidates should send a letter of interest and a resume to Human Resources, MassHousing, One Beacon Street, Boston, MA 02108, or faxed to 617.624.9494, or emailed to jobs@masshousing.com. Please submit your resume and cover letter by 9/26/2018. Please share in your cover letter how or from whom you heard about this career opportunity.

MassHousing is an Equal Opportunity Employer.