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Career Opportunities at MassHousing

MassHousing provides a challenging, progressive and supportive environment that encourages and promotes employee development.

We offer competitive salaries; tuition assistance; comprehensive health, dental, life, and disability plans; ongoing training and career development; flexible work schedules; generous leave time; emergency back-up day care; a corporate culture of promotion from within; and an employer-matched deferred compensation plan.

If you are interested in joining MassHousing, please forward a letter of interest and resume to: MassHousing, Human Resources, One Beacon Street, Boston, MA 02108 - Email: jobs@masshousing.com - Fax: 617.624.9494.

Equal Opportunity Employer M/F/V/D

MassHousing will provide reasonable accommodations and appropriate communication auxiliary aids and services to persons with disabilities upon request.

Current Job Openings

Asset Manager

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $24 billion for affordable housing in that time. Currently, MassHousing is seeking an experienced professional for the position of Asset Manager to continue the Agency’s storied history of affordable housing funding.

The Asset Manager oversees a portfolio of multifamily properties with various loan and regulatory requirements. The Asset Manager is tasked with monitoring the condition of each property in their respective portfolio and will collaborate with a Portfolio Manager to achieve maximum performance of the assets. More specifically, the Asset Manager is responsible for the following:

  • Monitoring the affordability requirements and marketability of properties within the portfolio and conducting analysis and developing assessments/action plans for the at-risk properties.
  • Performing annual property inspections to ensure viability, prudent operational performance, and fiscal management.
  • Collaborating with the Portfolio Manager to identify cost containment opportunities.
  • Reviewing proposed operating budgets and audited financial statements to identify potential issues, and monitors pre-payable and maturing loans. Utilizes networking opportunities to develop relationships for potential financing opportunities.
  • Serving as primary contact for a range of constituencies.
  • Collaborating with Business Development, Underwriting, Loan Servicing and Subsidy Administration staff to further the Agency’s efforts.
  • Reviewing and authorizing escrow disbursements and distribution requests.
  • Performing other duties as assigned by the Portfolio Manager.

Qualifications
Bachelor's Degree required; preference for candidates with degrees in Finance, Real Estate Management, Business Administration, or related fields. 2-3 years of experience in Asset Management with a strong preference for candidates with a multifamily background. Exceptional critical thinking and problem-solving skills. Strong work ethic and the ability to work independently with minimal supervision, and as a member of a team. Strong interpersonal and communication skills. Effective time management and project management skills. Proficiency with Microsoft Office Suite. Valid driver’s license and the ability to travel to properties throughout Massachusetts.

Salary: $62,000 - $80,000

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service.

MassHousing offers competitive compensation as well as an attractive benefits package. Serious candidates should send a letter of interest and a resume to Human Resources, MassHousing, One Beacon Street, Boston, MA 02108, or faxed to 617.624.9494, or emailed to jobs@masshousing.com. Please share in your cover letter how or from whom you heard about this career opportunity.

MassHousing is an Equal Opportunity Employer.


Customer Service Analyst

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $24 billion for affordable housing in that time. Currently, MassHousing is seeking an experienced professional for the position of Customer Service Analyst to continue the Agency’s storied history of affordable housing funding.

The Customer Service Analyst is responsible for responding to all verbal and written inquiries related to the residential mortgage loans in the MassHousing's in-house serviced portfolio, in an accurate, timely and professional manner. To achieve this objective, the Analyst must have a thorough understanding of the policies and procedures relevant to all areas of the Home Ownership Servicing and Operations Division (HOSO), regulatory requirements, such as Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Consumer Financial Protection Bureau (CFPB), Homeowners Protection Act (HPA), applicable to the Servicing of residential mortgage loans, as well as our Investors' requirements. More specifically, the Customer Service Analyst is responsible for the following:

  • Providing payoff quotes to borrowers and authorized third party borrower representatives and ensuring that borrowers' contact information is accurately updated in the mortgage servicing system upon receipt of borrowers' signed request along with required documentation.
  • Assisting Loan Administration Specialists with other tasks as needed and working closely on any requests that require in-depth review and/or the involvement of other HOSO areas.
  • Apprising the Loan Administration Manager of any identified issues affecting the servicing of the loans so that appropriate steps can be taken to resolve them.
  • Providing best in class servicing to customer inbound and outbound calls through the use of Noble telephonic system.
  • Updating Loan Servicing accounts based on customer inquiries, while maintaining an Average After Call Work (ACW) time frame.

Qualifications
Bachelor’s degree in business, finance preferred or equivalent experience. One to five years of experience with residential mortgage servicing, with an emphasis in customer service and escrow analysis. Strong technical and analytical skills. Excellent communication (both written and verbal) and interpersonal skills, and the ability to handle complex customer requests. Strong organizational skills and the ability to prioritize and work independently. In-depth understanding of RESPA requirements and working knowledge of MS Word, Excel.

Salary: $49,000 - $62,000

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service.

MassHousing offers competitive compensation as well as an attractive benefits package. Serious candidates should send a letter of interest and a resume to Human Resources, MassHousing, One Beacon Street, Boston, MA 02108, or faxed to 617.624.9494, or emailed to jobs@masshousing.com. Please share in your cover letter how or from whom you heard about this career opportunity.

MassHousing is an Equal Opportunity Employer.


Default Management Specialist

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $22 billion for affordable housing in that time. Currently, MassHousing is seeking an experienced professional for the position of Default Management Specialist to continue the Agency’s storied history of affordable housing funding.

The Default Management Specialist is responsible for assisting in the management of the foreclosure pipeline and monitoring seriously delinquent loans to achieve delinquency ratios that are equal to or below the MBA delinquency rates. To achieve this objective, the Default Management Specialist must have a thorough understanding of the policies and procedures relevant to all areas of the Homeownership Servicing and Operations Division (HOSO), regulatory requirements, such as Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Consumer Financial Protection Bureau (CFPB), Homeowners Protection Act (HPA), applicable to the Servicing of residential mortgage loans, as well as our Investors' requirements. The Default Management Specialist is also responsible for providing back up to the Customer Service department on the Noble telephony system during peak hours each day and specific days during the month.

More specifically, the Default Management Specialist is responsible for the following:

  • Responsible for monitoring the seriously delinquent accounts and ensuring the foreclosure recommendations are completed timely.
  • Responsible for monitoring the Condo Lien pipeline and ensuring compliance with the MGL CH 183 Super Lien law.
  • Required to apprise the Sr. Loan Administration Manager of any identified issues affecting the servicing of the loans so that appropriate steps can be taken to resolve them.
  • Responsible for monitoring Delinquency reporting to Investors and Insurers. Ensures that exceptions are cleared on a monthly basis.
  • Responsible for monitoring the Notice of Default Cure report to ensure that the account cures the default.
  • Required to provide Customer Service back up on the Noble telephony system.

Knowledge, Skills and Abilities Required

  • Strong technical and analytical skills.
  • Excellent communication (both written and verbal) and interpersonal skills, and the ability to handle complex customer requests.
  • Strong organizational skills and the ability to prioritize and work independently.
  • In-depth understanding of RESPA requirements may be required.
  • Working knowledge of MS Word, Excel.
  • Sagent Loan Serv and Noble knowledge is required.

Minimum Education and Training

  • Bachelor’s degree in business, finance preferred or equivalent experience.
  • Five years of experience with residential mortgage servicing, with an emphasis in collections, foreclosure and customer service.

Salary: $55,805 - $86,498

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service.

MassHousing offers competitive compensation as well as an attractive benefits package. Serious candidates should send a letter of interest and a resume to Human Resources, MassHousing, One Beacon Street, Boston, MA 02108, or faxed to 617.624.9494, or emailed to jobs@masshousing.com. Please share in your cover letter how or from whom you heard about this career opportunity.

MassHousing is an Equal Opportunity Employer.


Financial Accountant (2 Openings)

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $22 billion for affordable housing in that time. Currently, MassHousing is seeking an energetic professional for the position of Financial Accountant to continue the Agency’s storied history of affordable housing funding.

The Financial Accountant is an entry level position in Financial Reporting and reports directly to the Financial Accounting Supervisor. He/she is responsible for assisting with the accurate and timely preparation of MassHousing’s financial statements, which is the primary tool that allows MassHousing to borrow funds, participate in government programs (GNMA, FNMA, FFB) and develop creative strategies to enable the Agency to further its mission. More specifically, the Financial Accountant is responsible for the following:

  • Performing assigned monthly reconciliations of Cash, Cash Equivalents, Loans Receivable and Debt.
  • Proposing accounting journal entries to the General Ledger as necessary.
  • Preparing, analyzing and reconciling various assigned monthly and quarterly program package deliverables including balance sheet account proofs, Statement of Cash Flow, Income Statement, Statement of Net Position, quarterly flux analysis.
  • Preparing fund or program cash flow projections.
  • Collaborating with other Finance and Agency staff to research variances in reconciliations.
  • Performing other duties as assigned by the Financial Accounting Supervisor or Manager.

Qualifications:
Bachelor's Degree in Accounting. 0-4 years of accounting experience, fund accounting or banking preferred. Experience with automated General Ledger systems a plus. Understanding of accounting concepts and exceptional critical thinking and problem-solving skills. Strong work ethic and the ability to work independently with minimal supervision, and as a member of a team. Strong interpersonal and communication skills. Effective time management and project management skills. Proficiency with Microsoft Office Suite, especially Microsoft Excel.

Salary: $55,000 - $71,000

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service.

MassHousing offers competitive compensation as well as an attractive benefits package. Serious candidates should send a letter of interest and a resume to Human Resources, MassHousing, One Beacon Street, Boston, MA 02108, or faxed to 617.624.9494, or emailed to jobs@masshousing.com. Please share in your cover letter how or from whom you heard about this career opportunity.

MassHousing is an Equal Opportunity Employer.


Innovation Fellow

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $22 billion for affordable housing in that time. Currently, MassHousing is seeking an experienced professional for the position of Policy Innovation Associate to continue the Agency’s storied history of affordable housing funding.

MassHousing’s innovation team was created in 2019 to use research and data to develop policy responses to housing challenges in the Commonwealth. Since its inception, the innovation team has led a variety of housing-related projects, including a deep-dive of strategies to increase homeownership opportunities, lending for affordable housing production, and providing technical assistance to municipalities around the Commonwealth.

MassHousing’s innovation team is seeking a Policy Innovation Fellow (Fellow) to contribute to the team’s growing project portfolio. The Fellow will report to MassHousing’s innovation team and will be responsible for supporting the team’s objectives and goals.

More specifically, the Fellow is responsible for the following:

  • Policy research + development
  • Market + demographic analysis
  • Internal + external engagement with housing stakeholders
  • Facilitation of interdisciplinary teams
  • Generation of new strategies + emerging market opportunities
  • Gathering, presenting + disseminating information.

Qualifications:

  • Candidates must be a graduate student studying Urban Planning, Public Policy, Public Administration, Business Administration or related fields
  • A successful candidate must have strong interpersonal, project management and written communication skills, and must be able to handle sensitive information
  • This position requires advanced organizational skills and the ability to multi-task to effectively handle priorities
  • The Fellow must be focused, detail-oriented, exercise sound judgment and provide strong initiative
  • The ability to work independently is also essential
  • Proficiency with Microsoft Suite and Arc GIS is required; experience with quantitative research tools are preferred

The Fellow will have access to professional and personal development opportunities throughout the duration of their time at MassHousing.

This is a paid fellowship beginning at the start of the Fall academic semester, for a duration of 15 weeks. Days and hours are flexible, no more than 20 hours per week.

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service.

MassHousing offers competitive compensation as well as an attractive benefits package. Serious candidates should send a letter of interest and a resume to Human Resources, MassHousing, One Beacon Street, Boston, MA 02108, or faxed to 617.624.9494, or emailed to jobs@masshousing.com. Please share in your cover letter how or from whom you heard about this career opportunity.

MassHousing is an Equal Opportunity Employer.


Loan Analyst

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $22 billion for affordable housing in that time. Currently, MassHousing is seeking an experienced professional for the position of Policy Innovation Associate to continue the Agency’s storied history of affordable housing funding.

The Loan Analyst is responsible for the weekly check run process and daily ACH processing. This individual will review the daily batch work from Accounting to assist with the daily close. This individual receives requests from other departments to process disbursements from escrows held by MassHousing. The Loan Analyst may develop and maintain policies and procedures and make recommendations to improve internal controls. In addition, the Loan Analyst may provide training and perform other duties as assigned.

More specifically, the Loan Analyst is responsible for the following:

  • Reviewing daily financial activity from Accounting or by departments' staff
  • Managing and updating Loan Servicing reports
  • Monitoring insurance certificates and assisting with coverage updates
  • Reviewing and authorizing the release of escrow disbursement requests
  • Processing routine Check and ACH Disbursements
  • Collaborating with staff in other Departments to further the Agency’s efforts
  • Performing other duties as assigned by the Supervisor or Manager of Loan Servicing.

Minimum Education and Training

  • Preferably a Bachelor's degree in Business or related field or equivalent education and related experience.
  • Knowledge of basic accounting and financial principles.
  • Excellent communication, interpersonal, organizational, writing, and analytical skills.
  • Demonstrated ability to multi-task and manage a high-volume workload accurately and effectively.

Salary: $55,805 – $86,498

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service.

MassHousing offers competitive compensation as well as an attractive benefits package. Serious candidates should send a letter of interest and a resume to Human Resources, MassHousing, One Beacon Street, Boston, MA 02108, or faxed to 617.624.9494, or emailed to jobs@masshousing.com. Please share in your cover letter how or from whom you heard about this career opportunity.

MassHousing is an Equal Opportunity Employer.


Multifamily Origination Manager – Real Estate Lending

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $24 billion for affordable housing in that time. Currently, MassHousing is seeking a seasoned leader for the position of Origination Manager to continue the Agency’s storied history of affordable housing funding.

The Origination Manager serves as member of the Rental Business Development leadership team responsible for implementing the Agency’s vision for the Division. The Origination Manager reports to the Division Director with whom s/he works closely to oversee a robust origination initiative in a competitive and dynamic affordable rental housing lending market. Originators and Origination Analysts report to the Origination Manager. More specifically, the Origination Manager is responsible for the following:

I. Business Development and Cultivating Borrower Relationships

  • Work with VP of Multifamily Programs and Rental Business Development Director to develop and execute a structured plan to increase the Agency’s rental lending outreach efforts.
  • Oversee Origination team members in marketing MassHousing rental lending products, developing leads, convening borrower meetings and originating loans with new and existing borrowers.
  • Remain current about changes in the affordable housing, community development and multi-family lending industries and participate in external events to promote MassHousing throughout the Commonwealth.

II. Origination Pipeline Management

  • Work with the VP of Multifamily Programs and the Division Director to develop annual origination goals.
  • Supervise and oversee Originators in originating, analyzing, making loan offers and negotiating terms; as well as facilitating and participating in loan approval, closing and asset management.
  • Supervise Origination Analysts.
  • Communicate and manage workflow and priorities.
  • Convene and oversee pipeline tracking meetings with Origination team to discuss progress of specific transactions and borrower relationships.
  • Develop and maintain strong alliances with internal business partners, including colleagues in rental underwriting, legal, rental management, communications and finance divisions/departments.

III. Product, Policy and Program Development

  • Support the Agency’s ongoing effort to improve the lending workflow process to enhance borrrowers’ experience and ensure the Agency’s ongoing competitiveness.
  • Based on outreach initiatives and general industry knowledge, identify gaps in the Agency’s rental lending product line.
  • Work with Rental Lending and Agency colleagues on policy initiatives and the development and implementation of mission-driven programs and products (e.g. such as workforce housing and senior housing).
  • Work with the VP of Multifamily Programs and the Division Director to create and update content for MassHousing’s website and rental lending marketing materials.

IV. Staff Development and Continuous Improvement

  • Establish a professional development goal for each direct report and develop a personalized training and development plan. Monitor progress of achieving the goal(s) and ascertain whether the training plan needs to be adjusted.
  • Provide ongoing feedback and coaching through one-on-one meetings with direct reports.

Qualifications
Bachelor’s Degree required; preference for candidates with advanced degrees in Finance, Real Estate, Business Administration or related field. Ten years or more of substantive experience in affordable and/or real estate finance. Knowledge of real estate financial analysis and real estate finance principals. Knowledge and experience in the affordable housing industry including tax credits, government and private lending platforms. Exceptional critical thinking, negotiation and problem-solving skills and experience. Excellent organizational, written and oral communication skills. Ability to respond to needs of customers and key internal and external stakeholders, collaborate with co-workers and business partners, resolve conflict effectively and respond to changing priorities. Supervisory/people management experience.

Salary: $160,000 – $190,000

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service.

MassHousing offers competitive compensation as well as an attractive benefits package. Serious candidates should send a letter of interest and a resume to Human Resources, MassHousing, One Beacon Street, Boston, MA 02108, or faxed to 617.624.9494, or emailed to jobs@masshousing.com. Please share in your cover letter how or from whom you heard about this career opportunity.

MassHousing is an Equal Opportunity Employer.


Senior Asset Manager

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $24 billion for affordable housing in that time. Currently, MassHousing is seeking an experienced professional for the position of Senior Asset Manager to continue the Agency’s storied history of affordable housing funding.

The Senior Asset Manager oversees a portfolio of multifamily properties with various loan and regulatory requirements. S/he is tasked with monitoring the condition of each property in their respective portfolio and collaborating with the Portfolio Manager to achieve maximum performance of the assets. More specifically, the Senior Asset Manager is responsible for the following:

  • Managing a portfolio containing a greater proportion of at risk properties. Monitoring the affordability requirements and marketability of properties within the portfolio and conducting analysis and developing assessments/action plans for the at-risk properties.
  • Performing annual property inspections to ensure viability, prudent operational performance, and fiscal management.
  • Collaborating with the Portfolio Manager to identify cost containment opportunities.
  • Reviewing proposed operating budgets and audited financial statements to identify potential issues, and monitoring pre-payable and maturing loans. Utilizing networking opportunities to develop relationships for potential financing opportunities.
  • Serving as primary contact for a range of constituencies.
  • Providing guidance and training to Asset Managers.
  • Collaborating with Business Development, Underwriting, Loan Servicing and Subsidy Administration staff to further the Agency's efforts.
  • Reviewing and authorizing escrow disbursements and distribution requests.
  • Performing other duties as assigned by the Portfolio Manager.

Qualifications:
Bachelor's Degree required; preference for candidates with degrees in Finance, Real Estate Management, Business Administration, or related field. 3-5 years of experience in Asset Management with a strong preference for candidates with a multi¬ family background. Exceptional critical thinking and problem-solving skills. Strong work ethic and the ability to work independently with minimal supervision, and as a member of a team. Strong interpersonal and communication skills. Effective time management and project management skills. Proficiency with Microsoft Office Suite. Valid driver’s license and the ability to travel to properties throughout Massachusetts.

Salary: $71,000 - $90,000

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service.

MassHousing offers competitive compensation as well as an attractive benefits package. Serious candidates should send a letter of interest and a resume to Human Resources, MassHousing, One Beacon Street, Boston, MA 02108, or faxed to 617.624.9494, or emailed to jobs@masshousing.com. Please share in your cover letter how or from whom you heard about this career opportunity.

MassHousing is an Equal Opportunity Employer.