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Career Opportunities at MassHousing

MassHousing provides a challenging, progressive and supportive environment that encourages and promotes employee development.

We offer competitive salaries; tuition assistance; comprehensive health, dental, life, and disability plans; ongoing training and career development; flexible work schedules; generous leave time; emergency back-up day care; a corporate culture of promotion from within; and an employer-matched deferred compensation plan.

If you are interested in joining MassHousing, please forward a letter of interest and resume to: MassHousing, Human Resources, One Beacon Street, Boston, MA 02108 - Email: jobs@masshousing.com - Fax: 617.624.9494.

Equal Opportunity Employer M/F/V/D

MassHousing will provide reasonable accommodations and appropriate communication auxiliary aids and services to persons with disabilities upon request.

Current Job Openings

Asset Manager

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $24 billion for affordable housing in that time. Currently, MassHousing is seeking an experienced professional for the position of Asset Manager to continue the Agency’s storied history of affordable housing funding.

The Asset Manager oversees a portfolio of multifamily properties with various loan and regulatory requirements. The Asset Manager is tasked with monitoring the condition of each property in their respective portfolio and will collaborate with a Portfolio Manager to achieve maximum performance of the assets. More specifically, the Asset Manager is responsible for the following:

  • Monitoring the affordability requirements and marketability of properties within the portfolio and conducting analysis and developing assessments/action plans for the at-risk properties.
  • Performing annual property inspections to ensure viability, prudent operational performance, and fiscal management.
  • Collaborating with the Portfolio Manager to identify cost containment opportunities.
  • Reviewing proposed operating budgets and audited financial statements to identify potential issues, and monitors pre-payable and maturing loans. Utilizes networking opportunities to develop relationships for potential financing opportunities.
  • Serving as primary contact for a range of constituencies.
  • Collaborating with Business Development, Underwriting, Loan Servicing and Subsidy Administration staff to further the Agency’s efforts.
  • Reviewing and authorizing escrow disbursements and distribution requests.
  • Performing other duties as assigned by the Portfolio Manager.

Qualifications
Bachelor's Degree required; preference for candidates with degrees in Finance, Real Estate Management, Business Administration, or related fields. 2-3 years of experience in Asset Management with a strong preference for candidates with a multifamily background. Exceptional critical thinking and problem-solving skills. Strong work ethic and the ability to work independently with minimal supervision, and as a member of a team. Strong interpersonal and communication skills. Effective time management and project management skills. Proficiency with Microsoft Office Suite. Valid driver’s license and the ability to travel to properties throughout Massachusetts.

Salary: $62,000 - $80,000

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service.

MassHousing offers competitive compensation as well as an attractive benefits package. Serious candidates should send a letter of interest and a resume to Human Resources, MassHousing, One Beacon Street, Boston, MA 02108, or faxed to 617.624.9494, or emailed to jobs@masshousing.com. Please share in your cover letter how or from whom you heard about this career opportunity.

MassHousing is an Equal Opportunity Employer.


Customer Service Analyst

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $24 billion for affordable housing in that time. Currently, MassHousing is seeking an experienced professional for the position of Customer Service Analyst to continue the Agency’s storied history of affordable housing funding.

The Default Management Analyst is responsible for outbound calling campaigns to collect past due payments related to residential mortgage loans in MassHousing's in-house serviced portfolio, in an accurate, timely and professional manner. The Default Management Analyst must have a thorough understanding of the policies and procedures relevant to all areas of the Home Ownership Servicing and Operations Division , regulatory requirements, such as Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Fair Debt Collection Practices (FDCP) Consumer Financial Protection Bureau (CFPB), Homeowners Protection Act (HPA), applicable to the servicing of residential mortgage loans, as well as our Investors' requirements. More specifically, the Default Management Analyst is responsible for the following:

  • Providing payoff quotes to borrowers and authorized third party borrower representatives and ensuring that borrowers' contact information is accurately updated in the mortgage servicing system upon receipt of borrowers' signed request along with required documentation.
  • Assisting Loan Administration Specialists with other tasks as needed and working closely on any requests that require in-depth review and/or the involvement of other HOSO areas.
  • Apprising the Loan Administration Manager of any identified issues affecting the servicing of the loans so that appropriate steps can be taken to resolve them.
  • Providing best in class servicing to customer inbound and outbound calls through the use of Noble telephonic system.
  • Updating Loan Servicing accounts based on customer inquiries, while maintaining an Average After Call Work (ACW) time frame.

Qualifications
Bachelor’s degree in business, finance preferred or equivalent experience. One to five years of experience with residential mortgage servicing, with an emphasis in customer service and escrow analysis. Strong technical and analytical skills. Excellent communication (both written and verbal) and interpersonal skills, and the ability to handle complex customer requests. Strong organizational skills and the ability to prioritize and work independently. In-depth understanding of RESPA requirements and working knowledge of MS Word, Excel.

Salary: $49,000 - $62,000

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service.

MassHousing offers competitive compensation as well as an attractive benefits package. Serious candidates should send a letter of interest and a resume to Human Resources, MassHousing, One Beacon Street, Boston, MA 02108, or faxed to 617.624.9494, or emailed to jobs@masshousing.com. Please share in your cover letter how or from whom you heard about this career opportunity.

MassHousing is an Equal Opportunity Employer.


Default Management Analyst

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $24 billion for affordable housing in that time. Currently, MassHousing is seeking an experienced professional for the position of Default Management Analyst to continue the Agency’s storied history of affordable housing funding.

The Default Management Analyst is responsible for outbound calling campaigns to collect past due payments related to residential mortgage loans in MassHousing's in-house serviced portfolio, in an accurate, timely and professional manner. The Default Management Analyst must have a thorough understanding of the policies and procedures relevant to all areas of the Home Ownership Servicing and Operations Division , regulatory requirements, such as Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Fair Debt Collection Practices (FDCP) Consumer Financial Protection Bureau (CFPB), Homeowners Protection Act (HPA), applicable to the servicing of residential mortgage loans, as well as our Investors' requirements. More specifically, the Default Management Analyst is responsible for the following:

  • Collecting past due payments and providing counseling for Customers experiencing financial difficulties.
  • Assisting Default Management Specialists with identifying accounts to be called to cure the default.
  • Apprising the Senior Manager of Loan Administration of any identified issues affecting the servicing of the loans so that appropriate steps can be taken to resolve them.
  • Referring accounts to Foreclosure to ensure compliance with Investor guidelines.
  • Providing best in class servicing to customer inbound/outbound calls through the use of the Noble telephonic system.
  • Updating Loan Servicing accounts thoroughly and accurately based on customer inquiries and maintaining an average After Call Work (ACW) time frame.
  • Performing other duties as assigned by the Senior Manager of Loan Administration.

Qualifications
Bachelor's degree in business and/or finance preferred or equivalent experience. One to five years of experience with residential mortgage servicing, with an emphasis in customer service and escrow analysis. Excellent communication (both written and verbal) and interpersonal skills, and the ability to handle complex customer requests. Strong technical and analytical skills and an in-depth understanding of RESPA requirements. Strong organizational skills and the ability to prioritize and work independently. Proficiency with MS Word and Excel.

Salary: $49,000 - $62,000

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service.

MassHousing offers competitive compensation as well as an attractive benefits package. Serious candidates should send a letter of interest and a resume to Human Resources, MassHousing, One Beacon Street, Boston, MA 02108, or faxed to 617.624.9494, or emailed to jobs@masshousing.com. Please share in your cover letter how or from whom you heard about this career opportunity.

MassHousing is an Equal Opportunity Employer.


Financial Supervisor

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $24 billion for affordable housing in that time. Currently, MassHousing is seeking an experienced professional for the position of Financial Supervisor to continue the Agency’s storied history of affordable housing funding.

The Financial Supervisor is responsible for supervising, training and developing the personnel within the Financial Reporting department under their direction. This includes ensuring the accuracy, consistency, and integrity of data for financial management reports. This individual will assist the Manager of Program Accounting in the development, implementation, and maintenance of a system of internal controls and reports to ensure reconciliation, accuracy and timely postings, and compliance with standards and regulations. In addition, the Financial Supervisor will assist the Manager of Program Accounting in the planning, coordinating, and monitoring of Agency audit activities as assigned. This individual will approve all prepared financial statements, schedules, and workpapers, and oversee and coordinate the collection and review of information for bond offerings for the programs designated by the Manager of Program Accounting. This individual may be responsible for developing analytical financial reports, as well as researching, drafting and maintaining reporting procedures for training purposes. More specifically, the Financial Supervisor is responsible for the following:

  • Supervising, training and developing Financial Reporting staff.
  • Approving prepared financial statements, schedules, and workpapers for designated programs.
  • Coordinating the collection and review of information for bond offerings for designated programs.
  • Proposing accounting journal entries to the General Ledger as necessary.
  • Analyzing and reconciling various accounts relative to General Ledger activity.
  • Collaborating with staff throughout the Agency to complete work assignments.
  • Performing other duties as assigned by the Manager of Program Accounting or Comptroller.

Qualifications:
Bachelor's Degree in Accounting required; CPA, CMA and/or MBA preferred. 5+ years of accounting experience in a financial institution, mortgage banking firm or a CPA firm, preferably with a focus on mortgage lending and financial service activities. Knowledge of the housing finance industry a plus. Exceptional critical thinking and problem-solving skills. Strong work ethic and the ability to work independently with minimal supervision, and as a member of a team. Strong interpersonal and communication skills. Effective time management and project management skills. Proficiency with Microsoft Office Suite, especially Microsoft Excel. Understanding of accounting concepts.

Salary: $80,000 - $102,000

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service.

MassHousing offers competitive compensation as well as an attractive benefits package. Serious candidates should send a letter of interest and a resume to Human Resources, MassHousing, One Beacon Street, Boston, MA 02108, or faxed to 617.624.9494, or emailed to jobs@masshousing.com. Please share in your cover letter how or from whom you heard about this career opportunity.

MassHousing is an Equal Opportunity Employer.


Multifamily Origination Manager – Real Estate Lending

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $24 billion for affordable housing in that time. Currently, MassHousing is seeking a seasoned leader for the position of Origination Manager to continue the Agency’s storied history of affordable housing funding.

The Origination Manager serves as member of the Rental Business Development leadership team responsible for implementing the Agency’s vision for the Division. The Origination Manager reports to the Division Director with whom s/he works closely to oversee a robust origination initiative in a competitive and dynamic affordable rental housing lending market. Originators and Origination Analysts report to the Origination Manager. More specifically, the Origination Manager is responsible for the following:

I. Business Development and Cultivating Borrower Relationships

  • Work with VP of Multifamily Programs and Rental Business Development Director to develop and execute a structured plan to increase the Agency’s rental lending outreach efforts.
  • Oversee Origination team members in marketing MassHousing rental lending products, developing leads, convening borrower meetings and originating loans with new and existing borrowers.
  • Remain current about changes in the affordable housing, community development and multi-family lending industries and participate in external events to promote MassHousing throughout the Commonwealth.

II. Origination Pipeline Management

  • Work with the VP of Multifamily Programs and the Division Director to develop annual origination goals.
  • Supervise and oversee Originators in originating, analyzing, making loan offers and negotiating terms; as well as facilitating and participating in loan approval, closing and asset management.
  • Supervise Origination Analysts.
  • Communicate and manage workflow and priorities.
  • Convene and oversee pipeline tracking meetings with Origination team to discuss progress of specific transactions and borrower relationships.
  • Develop and maintain strong alliances with internal business partners, including colleagues in rental underwriting, legal, rental management, communications and finance divisions/departments.

III. Product, Policy and Program Development

  • Support the Agency’s ongoing effort to improve the lending workflow process to enhance borrrowers’ experience and ensure the Agency’s ongoing competitiveness.
  • Based on outreach initiatives and general industry knowledge, identify gaps in the Agency’s rental lending product line.
  • Work with Rental Lending and Agency colleagues on policy initiatives and the development and implementation of mission-driven programs and products (e.g. such as workforce housing and senior housing).
  • Work with the VP of Multifamily Programs and the Division Director to create and update content for MassHousing’s website and rental lending marketing materials.

IV. Staff Development and Continuous Improvement

  • Establish a professional development goal for each direct report and develop a personalized training and development plan. Monitor progress of achieving the goal(s) and ascertain whether the training plan needs to be adjusted.
  • Provide ongoing feedback and coaching through one-on-one meetings with direct reports.

Qualifications
Bachelor’s Degree required; preference for candidates with advanced degrees in Finance, Real Estate, Business Administration or related field. Ten years or more of substantive experience in affordable and/or real estate finance. Knowledge of real estate financial analysis and real estate finance principals. Knowledge and experience in the affordable housing industry including tax credits, government and private lending platforms. Exceptional critical thinking, negotiation and problem-solving skills and experience. Excellent organizational, written and oral communication skills. Ability to respond to needs of customers and key internal and external stakeholders, collaborate with co-workers and business partners, resolve conflict effectively and respond to changing priorities. Supervisory/people management experience.

Salary: $160,000 – $190,000

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service.

MassHousing offers competitive compensation as well as an attractive benefits package. Serious candidates should send a letter of interest and a resume to Human Resources, MassHousing, One Beacon Street, Boston, MA 02108, or faxed to 617.624.9494, or emailed to jobs@masshousing.com. Please share in your cover letter how or from whom you heard about this career opportunity.

MassHousing is an Equal Opportunity Employer.


Quantitative and Origination Analyst

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $22 billion for affordable housing in that time. Currently, MassHousing is seeking an experienced professional for the position of Quantitative and Origination Analyst to continue the Agency’s storied history of affordable housing funding.

The Quantitative and Origination Analyst is responsible for providing analytical support for lending products, portfolio analysis, loan tracking and processing multi-family loan originations. This position reports to the Product & Lending Analytics Manager.

More specifically, the Quantitative and Origination Analyst is responsible for the following:

  • Providing pricing, product development analytical support to the Product and Lending Analytics Manager.
  • Providing support in all reporting functions including tracking and reporting on the rental loan portfolio.
  • Supporting the analysis of MassHousing’s existing portfolio in order to provide actionable, deal-level analysis and loan sizing data to Originators.
  • Reviewing loan information submitted by potential borrowers, inputting loan data into origination model, conducting financial analysis and assisting in the drafting of Term Sheets, conceptual loan proposals, Loan Summaries and commitment letters.
  • Communicating with potential borrowers and other external stakeholders and requesting information as needed. Maintaining a positive rapport with borrowers to ensure appropriate communications regarding the evaluation and eventual approval of loan transactions.
  • Communicating with internal stakeholders including frequent collaboration with Rental Underwriting, Rental Management, Rental Systems & Technology, Finance and Legal divisions.
  • Performing other duties including but not limited to research on industry and MassHousing business metrics, the creation of analytical tools, and any other assignments that may emerge as part of product development, loan analytics, loan tracking or loan processing.

Minimum Education and Training

  • Bachelor's Degree required; preference for candidates with degrees in Finance, Real Estate Management, Business Administration, or related field.
  • Two to four years of substantive experience in finance, real estate or related field.
  • Demonstrated history of academic success and professional development; preference for candidates with demonstrated analytic experience and capacity.

Salary: $62,000 - $80,000

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service.

MassHousing offers competitive compensation as well as an attractive benefits package. Serious candidates should send a letter of interest and a resume to Human Resources, MassHousing, One Beacon Street, Boston, MA 02108, or faxed to 617.624.9494, or emailed to jobs@masshousing.com. Please share in your cover letter how or from whom you heard about this career opportunity.

MassHousing is an Equal Opportunity Employer.


Subsidy Loan Analyst

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $22 billion for affordable housing in that time. Currently, MassHousing is seeking an experienced professional for the position of Subsidy Loan Analyst to continue the Agency’s storied history of affordable housing funding.

The Subsidy Loan Analyst is responsible for the processing and recording of incoming and outgoing federal and state funds. This individual will assist in bank reconciliation activities, general ledger coding, calculate and adjust interest, enter monthly transactions and adjustments to escrow accounts, calculate HUD administration fees, and prepare monthly billings and reports. The Subsidy Loan Analyst may develop and maintain policies and procedures and make recommendations to improve internal controls. In addition, the Subsidy Loan Analyst may provide training and perform other duties as assigned.

More specifically, the Subsidy Loan Analyst is responsible for the following:

  • Reviewing, recording, and processing federal and state funds.
  • Managing and updating Loan Servicing reports.
  • Processing monthly escrow interest.
  • Reviewing and authorizing the release of monthly bills and reports.
  • Assisting with bank reconciliation and general ledger coding.
  • Performing other duties as assigned by the Supervisor or Manager of Loan Servicing.

Qualifications

Bachelor's degree in Accounting or related field and 2-3 years of related work experience. Knowledge of basic accounting and financial principles. Experience with automated transaction processing and reporting systems. Excellent communication, interpersonal, organizational, writing, and analytical skills. Effective problem-solving and project management skills. Demonstrated ability to multi-task and manage a high-volume workload accurately and effectively under specified time frames. Strong work ethic and the ability to work independently with minimal supervision, and as a member of a team. Proficiency with Microsoft Office Suite, especially Microsoft Excel.

Salary: $55,805 - $71,152

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service.

MassHousing offers competitive compensation as well as an attractive benefits package. Serious candidates should send a letter of interest and a resume to Human Resources, MassHousing, One Beacon Street, Boston, MA 02108, or faxed to 617.624.9494, or emailed to jobs@masshousing.com. Please share in your cover letter how or from whom you heard about this career opportunity.

MassHousing is an Equal Opportunity Employer.


Technical Assistant

Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $22 billion for affordable housing in that time. Currently, MassHousing is seeking an experienced professional for the position of Technical Assistant to continue the Agency's storied history of affordable housing funding.

The Technical Assistant serves as a liaison to both the Asset Management staff and other Rental Management departments to promote the accessibility of departmental data throughout the agency as well as maintain information systems to meet the needs of the Asset Management group.

More specifically, the Technical Assistant is responsible for the following:

  • Design and maintain databases for tracking projects and Department goals.
  • Track and monitor Asset Management’s groups activities.
  • Conduct research, collect, and analyze data to prepare reports for Division and other Divisions within the agency.
  • Act as a liaison for the Department, serve as a primary point of contact for customer inquiries and respond to requests for information while maintaining excellent customer service.
  • Serve as single point of contact for a range of constituencies by monitoring, screening, distributing and responding to communications.
  • Maintain data integrity.
  • Develop, modify, and enter data.
  • Manage special projects and produce special reports.
  • Perform other duties as assigned and provide general support to the Asset Management group.
  • Ensure the utmost level of Customer Service is given to all customers, including co-workers, tenants, business partners, and shareholders.

Minimum Education and Training

  • Associates Degree (or equivalent experience)
  • Three to five years of related work experience

Salary: $49,300 - $62,900

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service.

MassHousing offers competitive compensation as well as an attractive benefits package. Serious candidates should send a letter of interest and a resume to Human Resources, MassHousing, One Beacon Street, Boston, MA 02108, or faxed to 617.624.9494, or emailed to jobs@masshousing.com. Please share in your cover letter how or from whom you heard about this career opportunity.

MassHousing is an Equal Opportunity Employer.